Assistant Coordinator, Rental

Western States Equipment Co; Pasco (WA); On-site; USD 22,000 - 28,000; Full time

Job summary

Western States Equipment Company in Pasco, WA, is seeking a Rental Counter Support team member to assist rental customers, process will calls, and help maintain accurate inventory and invoicing. This role emphasizes safety, accurate record-keeping, and delivering friendly service in a fast-paced environment.

Qualified candidates will have 1+ year in customer service with logistics, strong English communication, and the ability to work with minimal supervision while collaborating with the team.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service and logistics experience.
• Six months in construction or rental industry preferred.
• Must read, write and speak English clearly.

Responsibilities

• Assist Rental Coordinator with rental customer calls and walk-in inquiries.
• Serve as a hands-on concierge for will calls and showroom visits.
• Ensure all store transfers and Equipment Movement Records are complete.
• Help with daily invoicing tasks and financial records.
• Collaborate with yard staff to ensure timely rental contracts and inspections.
• Address equipment malfunctions and customer concerns professionally.
• Escalate rate negotiations to help achieve market share and profitability.
• Communicate logistics for returns and will calls to transportation vendors.
• Maintain showroom cleanliness and product displays.
• Support training and participate in strategic programs as needed.

Skills

Strong organizational skills

Multitasking ability

Excellent communication

Customer service focus

Detail oriented

Team collaboration

Self-starter

Dependable attendance

Education

High school diploma or GED

1 year customer service experience

6 months rental/construction industry experience

English proficiency

Tools

Rental software

Microsoft Office

Job description

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

Customer Care Commitments

• Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust - Take ownership, act with urgency, and follow through on commitments.
• Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS: Rental Counter Support

• Assist Rental Coordinator with rental customer calls and walk-in inquiries for equipment requests.
• Serve as a hands-on concierge for will calls, escorting customers into rental yards while adhering to customer safety standards.
• Ensure all store transfers and Equipment Movement Records are complete for both inbound and outbound transactions.
• Assist Rental Manager with audits and inventory management to ensure accuracy.
• Assist with daily invoicing tasks.
• Collaborates with the yard attendant to ensure rental contracts are written timely and efficiently, inspecting machines and attachments upon customer return, as needed.
• Assists with any issues or concerns related to equipment rentals, including equipment malfunctions and customer complaints.
• Escalates negotiations for rental rates and pricing to the Rental Coordinator to achieve The Cat Rental Stores desired market share and profitability
• Conducts Return to Rent/will call inspections and communicates logistics to our transportation vendors, when needed.
• Assist with maintaining showroom cleanliness and display.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Works within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Attention to detail and ability to handle multiple tasks efficiently.
• Ability to work collaboratively with team members.
• Must be a self-starter with the ability to work with little to no supervision.
• Knowledge or ability to learn Rental software.
• Proficient in the use of Microsoft or other comparable systems required.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Minimum one year customer experience and logistics in similar roles required.
• Six months construction or rental industry experience preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to lift 60lbs. in accordance with Western States' Lifting Policy to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.