Rental Support Coordinator

Western States Equipment Company; Pasco, Northern (WA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Western States Equipment Company in Pasco, WA is seeking a Rental Counter Support team member to assist customers with equipment rentals, process inquiries, and support daily operations. You will work with the Rental Manager to ensure accurate invoicing, inventory control, and timely contract handling in a safety-conscious environment.

This role requires strong communication, attention to detail, and the ability to work with minimal supervision, contributing to a customer-focused, reliable

Qualifications

• Proof of high school diploma or GED.
• Minimum one year customer experience and logistics in similar roles.
• Six months construction or rental industry experience preferred.
• Must be able to communicate (speak, read, comprehend, write) in English.

Responsibilities

• Assist Rental Coordinator with rental customer calls and walk-in inquiries for equipment requests.
• Serve as a hands-on concierge for will calls, escorting customers into rental yards while adhering to customer safety standards.
• Ensure all store transfers and Equipment Movement Records are complete for both inbound and outbound transactions.
• Assist Rental Manager with audits and inventory management to ensure accuracy.
• Assist with daily invoicing tasks.
• Collaborates with the yard attendant to ensure rental contracts are written timely and efficiently, inspecting machines and attachments upon customer return, as needed.
• Assists with any issues or concerns related to equipment rentals, including equipment malfunctions and customer complaints.
• Escalates negotiations for rental rates and pricing to the Rental Coordinator to achieve The Cat Rental Stores desired market share and profitability
• Conducts Return to Rent/will call inspections and communicates logistics to our transportation vendors, when needed.
• Assist with maintaining showroom cleanliness and display.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.

Skills

Customer service

Multitasking

Communication

English proficiency

Safety awareness

Education

High school diploma or GED

Tools

Rental software

MS Office

Inventory systems

Job description

Western States Equipment Company in Pasco, WA is seeking a Rental Counter Support team member to assist customers with equipment rentals, process inquiries, and support daily operations. You will work with the Rental Manager to ensure accurate invoicing, inventory control, and timely contract handling in a safety-conscious environment.

This role requires strong communication, attention to detail, and the ability to work with minimal supervision, contributing to a customer-focused, reliable