Rental Shop Associate

King Pine Ski Area; Madison (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

King Pine Ski Area - New Hampshire is seeking a detail-oriented Rental Shop Associate to support guests with equipment rentals and tuning services. You will work with a team to maintain safety, efficiency, and a high standard of guest satisfaction during peak season in Madison, NH.

The role offers seasonal, non-exempt employment under the Guest Services Director, with duties ranging from equipment inspection to assisting guests with finding the right gear and ensuring proper fit and safety

Qualifications

• Organized and able to follow through with tasks.
• Safety awareness and the ability to maintain a safe work environment.
• Certified in bindings relative to the rental shop (training provided).
• Skis and boards tuning training provided.

Responsibilities

• Assist guests with all aspects of equipment rentals to ensure a positive experience.
• Maintain safety and a welcoming attitude throughout the shift.
• Follow shop procedures and daily/weekly goals set by management.
• Tuning and inspecting XC skis, snowboards, snowshoes and ice skates as needed.
• Keep the rental shop clean, organized and properly stocked.
• Coordinate with Ski Techs and Window for smooth input-to-pickup flow.

Skills

Organized

Safety focused

Ski tuning

Sboard tuning

Customer service

Education

Bindings certification

Tools

Rezo

Square

Job description

Rental Shop Associate

King Pine Seasonal NH Manual Labor King Pine, Madison, NH, US

Job Title: Rental Shop Associate
Company: King Pine Ski Area - New Hampshire
Status: Seasonal, Non-Exempt
Supervisor: Guest Services Director

The Rental Shop Associate will work as part of the rental shop team to assist guests within all aspects of equipment rentals. There are varied types of positions within the rental shop, and specific duties will be dependent upon the position held by the employee.

Responsibilities May Include:

• Ensure the guests feel safe, welcome, and that you maintain a positive attitude throughout the shift
• Follow through with a customer until they are satisfied
• Follow daily and weekly goals set forth by the management team
• Listen and complete all requests by management in a timely manner
• Understands and works with all of our equipment for tuning services
• Completes all work order forms in a timely manner
• Ensures that not only the work is done correctly but that it is also done neatly, efficiently, and with care
• Asks management for assistance when unsure or when there is a guest complaint
• Following the opening and closing procedures to ensure the department is maintaining its cleanliness and organization
• Working together with Ski Techs and Window to ensure smooth transition from input to pickup
• Examine returned items periodically to ensure they are within spec
• Properly techs the ski ensuring the guests safety
• Cleaning and putting back all equipment once returned
• Knowing and understanding everything related to XC skis, Snowboards, Snowshoes, and Ice Skates.
• Assisting guests with guidance, directions, and finding the right person to answer anything you don’t know the answer to
• Abiding by the guidelines set forth in the Rental Shop Guidelines form

Qualifications Include:

• Organized and ability to follow through with tasks
• Ability to be aware of and focused on safety
• Is certified in all bindings relative to the rental shop (training will be provided)
• Is trained and efficient in ski and board tuning services (training will be provided)
• Understanding and being proficient in Rezo and Square to complete sales (training will be provided)
• Ability to stand and/or sit for prolonged periods of time
• Ability to lift up to 50 lbs.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.