Rental Services Scheduling Coordinator

Riggs CAT; Springdale (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Riggs CAT is seeking a detail-oriented Rental Service Administrator to coordinate daily administrative activities for our Rental Service operation. You will open, schedule, and close work orders for rental service and repairs while tracking technicians' time and maintaining warranty documentation.

You will communicate with customers and technicians, prepare quotes, and ensure timely processing and compliance with safety and environmental requirements.

Qualifications

• 1-3 years of administrative, clerical, or service coordination experience preferred.
• Ability to read, analyze, and interpret documents, procedures, and schematics.
• Ability to write routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic math abilities including addition, subtraction, multiplication, and division.
• Ability to calculate figures and amounts such as percentages and discounts.
• Ability to review summary figures and identify trends relevant to areas of responsibility.
• Familiarity with budgeting or cost tracking helpful but not required.
• Availability to work regular business hours; occasional weekend, holiday, or evening work may be required.
• Tolerance for performing detailed tasks with numerous interruptions.

Responsibilities

• Maintain a high level of customer satisfaction.
• Open, schedule, and close work orders for rental service and repairs.
• Track and record technicians' time against work orders.
• Serve as a point of contact for technicians on scheduling and work order questions.
• Coordinate scheduling and dispatch information for field technicians.
• Track and maintain warranty documentation on rental engines, machines, and other equipment.
• Demonstrate a positive and professional demeanor, flexibility, and effective communication skills.
• Support service department operations by ensuring accurate, timely administrative processing.
• Assist in the coordination and tracking of rental service activity.
• Communicate effectively with customers and internal teams regarding job status and updates.
• Prepare quotes and ensure work orders are closed out in a timely manner.
• Help ensure compliance with all safety and environmental requirements through accurate documentation.

Skills

Administrative experience

Scheduling & coordination

Customer service

Communication skills

Basic math

Time management

Job description

Riggs CAT is seeking a detail-oriented Rental Service Administrator to coordinate daily administrative activities for our Rental Service operation. You will open, schedule, and close work orders for rental service and repairs while tracking technicians' time and maintaining warranty documentation.

You will communicate with customers and technicians, prepare quotes, and ensure timely processing and compliance with safety and environmental requirements.