Rental Program Assistant, Community Aide (NCS) - Baltimore City Recreation and Parks

City of Baltimore; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Rental Program Assistant to enhance the experience at iconic venues. This dynamic role involves managing photography requests, leading event staff, and ensuring exceptional service to guests. The ideal candidate will thrive in a fast-paced environment, demonstrating outstanding organizational and communication skills. With a focus on community engagement, this position offers a unique opportunity to contribute to memorable events at beautiful locations. If you are passionate about customer service and enjoy working in a vibrant setting, this role is perfect for you.

Qualifications

• High school graduation or GED required.
• 1 year of customer service or event experience preferred.

Responsibilities

• Manage photography shoot requests and client communications.
• Lead event staff and ensure safety during events.
• Provide excellent customer service and support during events.

Skills

Organizational Skills

Communication Skills

Customer Service

Problem-Solving

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Google Office

Canva

CivicRec

Job description

Rental Program Assistant, Community Aide (NCS) - Baltimore City Recreation and Parks page is loaded

Rental Program Assistant, Community Aide (NCS) - Baltimore City Recreation and Parks

Apply locations 3001 East Drive posted on Posted 2 Days Ago time left to apply End Date: July 28, 2025 (30+ days left to apply) job requisition id R0012386

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 4/28/2025

SALARY RANGE: $15.00 - $30.00 Hourly

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for thisposition must complete a mandatory 6-month probation.

CLASS DESCRIPTION

Baltimore City Department of Recreation and Parks Horticulture Division is seeking a Rental Program Assistant to administer the photo permit program and manage events in support of the rental program at both Rawlings Conservatory and Cylburn Arboretum. The selected candidate will average 2-3 days a week in office during business hours and will be expected to pick up events including weekends and evenings.

This position is primarily responsible for scheduling/booking photography shoot requests and answering questions regarding the rental and photo permit program at Rawlings Conservatory and Cylburn Arboretum. This also includes a public facing role as a front desk person answering phones and greeting visitors. When working events, this position will be responsible for leading part-time event staff and, at times, conducting event set-up and break down, directing clients and vendors, enforcing rules, regulations, and protocols. Work may require moderate physical exertion.

Incumbents receive general supervision from a technical superior. Work is performed where there is no exposure to uncomfortable working conditions. Work may require moderate physical exertion. Work may require standing for long periods of time in hot or cold environments, light physical activity, and lifting not to exceed 30 lbs.

ESSENTIAL FUNCTIONS

The following examples illustrate the work performed in the positions in this class. Positions may require some or all of these examples depending on the scope of work and where the individual is assigned within the agency. This list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the agency.

• Greet, direct, and engage with a diverse community of visitors, communicating the mission of Cylburn Arboretum and Rawlings Conservatory.
• Managing communications with photo shoot clients and marriage proposal clients. This includes guiding clients through the process to apply, scheduling, and dispensing permits, as well as maintaining regular communication with area photographers. Be aware, photo shoot and proposal requests ebb and flow depending on the season.
• Inform prospective rental clients on our program and details. Direct event rental inquiries to a rental coordinator.
• Answer phone calls, respond to voicemails, filing, and periodically review inventory.
• Special projects may include drafting messaging for marketing purposes, researching like programs, reviewing current and updating brochures, applications, or other program documents. Other duties as assigned.
• Provide excellent customer service to guests.
• Act as lead during event rentals, overseeing facilities and vendor/guest conduct for safety and appropriate use of space. This may include enforcing rules or making on site decisions to accommodate both event needs and facility requirements.
• Prepare venue by setting up before and breaking down equipment after event.
• Perform light custodial duties during events.
• Open and close facilities, making sure to follow protocol and procedures.
• Direct parking for larger events.
• Provide audio visual equipment support as needed.
• Provide completed checklist following each event.
• Other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: Have graduated from an accredited high school or possession of a GED certificate.

AND

EXPERIENCE: Have at least one year of customer service or special events experience preferred.

LICENSES, REGISTRATIONS, AND CERTIFICATIONS: A valid Maryland Class C Noncommercial driver's license or an equivalent out-of-state driver's license acceptable to the Office of Risk Management is required.

**MUST BE AT LEAST 18 YEARS OF AGE**

KNOWLEDGE, SKILLS, AND ABILITIES

• Outstanding organizational skills.
• Excellent written and verbal communication.
• Ability to work and thrive independently and in group settings.
• Diligence and attention to detail.
• Exceptional interpersonal skills and a friendly demeanor.
• Physical stamina and high energy levels.
• Good problem-solving skills.
• Ability to perform under stress.
• Excellent multitasking ability.
• Conflict management skills.
• Microsoft Office and Google Office experience.
• Preferred Canva and CivicRec experience.

BENEFITS

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:

https://humanresources.baltimorecity.gov/hr-divisions/benefits

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status,military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER

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About Us

In the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more? Explore our opportunities and benefits programs.We are excited to have you as a part of the City of Baltimore Team!

Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at(410) 396-3860, 711 (TTY), 7 E. Redwood Street, 16thFloor, Baltimore, MD 21202 orsend an email to Recruitment