Rental Operations Specialist

Altorfer Cat; Naperville (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Paid holidays

Parental leave

Funeral leave

Paid time off

Education assistance

Voluntary benefits

Job summary

Altorfer Industries in Naperville is seeking a customer-focused team member to support branch operations in a shop/office environment. You will handle telemarketing, assist customers in choosing the right rental equipment, and help maintain accurate documentation for deliveries, billing, and inventory.

The role emphasizes clear communication, up-selling add-on merchandise, coordinating with service staff, and ensuring timely ring-free calls and proper logging of all activities.

Qualifications

• Communications skills are essential to the success in this position.
• Discusses customer needs, suggesting the most suitable and safe equipment for the application.
• Works closely with all personnel to ensure customer satisfaction.
• Promotes add-on sales and sells merchandise items from the rental store.
• Is a source of information to customers about related equipment and services available in the local market area.
• Asks questions about delivery conditions such as dock heights, narrow streets, etc.
• Notifies customer immediately if there are any delivery delays.
• Follows up on all overdue rental contracts.

Responsibilities

• Open branch for business prior to hours of operation each day.
• Answer 100% of incoming calls within 3 rings. Phone logs filled out completely and consistently.
• Before closing branch: 100% of billings for that day are completed.
• 100% of deliveries for the next day are logged and written in order.
• Phones are turned over to the Answering Service.
• Security system is enabled and branch doors/gates are locked.
• On a daily basis, check for credit limit violations on 100% of rental reservations to credit customers and acquire credit approvals as required.
• 100% of credit applications to be checked for accuracy and completion before forwarding to credit for processing.
• 100% of Rental Agreements completed with full details (name, address, dates, PO, delivery, rates, etc.).
• 90% of all Rental Agreements to have customer REP endorsement and contract acceptance signature.
• 100% of inventory to be accounted for at all times.
• Learn and know competitive pricing and tendencies.
• 100% of all applicable refueling fees to be charged back to customer.
• 100% of assigned reports to be completed by required time.
• Lost rent report, substitution log and delivery log completed daily with input from Sales Representative.
• Counter must have equipment specifications and current prices for rental, new and used equipment.
• Must understand and be able to effectively explain the company’s REP policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Counter and showroom floor area are to be kept clean and orderly.
• Dress neatly and present a professional appearance in keeping with the company image.
• Perform 20 telemarketing calls per week.
• Complete 100% special assignment or projects from Branch Manager by required time.
• Follow established procedure to communicate with service dept. on equipment related issues.

Skills

Communications

Add-on sales

Job description

Altorfer Industries in Naperville is seeking a customer-focused team member to support branch operations in a shop/office environment. You will handle telemarketing, assist customers in choosing the right rental equipment, and help maintain accurate documentation for deliveries, billing, and inventory.

The role emphasizes clear communication, up-selling add-on merchandise, coordinating with service staff, and ensuring timely ring-free calls and proper logging of all activities.