Sales Representative - Inside, Rental

Altorfer Inc; Cedar Rapids (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Collaborative team

Job summary

Altorfer Inc. in Cedar Rapids, IA is seeking a Customer Support Associate to assist customers with sales and rental equipment needs.

You will enter rental contracts, process billing statements, stock supplies, answer calls, and provide excellent customer service in both office and warehouse settings.

The role requires 2 years of construction equipment experience, MS Office skills, a high school diploma, and the ability to lift up to 75 lbs.

Qualifications

• 2 years of construction equipment experience required.
• Strong customer service and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Assist customers with sales and rental equipment needs.
• Enter rental contracts, billing statements and invoices.
• Order and stock supplies; handle replenishment.
• Answer calls and customer questions.
• Provide excellent customer service.
• Load and unload equipment as needed.
• Other duties as assigned.

Skills

Equipment knowledge

Customer service

Multitasking

Communication skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

DBS knowledge

Job description

Working Hours/Days

7:00 am - 4:00 pm Monday- Friday, some Saturdays

Basic Duties

• Responsible for assisting customers with sales and rental equipment needs.
• Enter all rental contracts, billing statements/invoices.
• Order supplies, sell supply items and responsible for re-stocking supply items.
• Answer calls and questions that customers have
• Provide excellent customer service to all customers.
• Load and unload equipment when needed
• Other duties as assigned

Qualifications

• 2 years of previous construction equipment experience needed.
• General knowledge of construction equipment needed.
• Must be a self-starter with the ability to multi-task in a fast-paced environment.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred
• Good organizational skills with excellent communication skills (verbally & written) is required.
• Must be well organized and able to meet challenging deadlines.
• Previous customer service experience is required.
• Forklift or pallet jack experience preferred
• Ability to lift 75 lbs safely.
• High School Diploma or Equivalent required.
• Must possess a valid driver's license with clean driving record (Motor Vehicle will be performed on final candidate)

Physical Requirements/Working Conditions

This position works in an office environment and Warehouse environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. May, on a continuous basis be out in the warehouse to pick inventory or to re-stock inventory. Walking, climb, squat, twist (general range of motion movements) and lifting up to 75 lbs. may be required. The noise level in the office environment is usually moderate to low and the noise level in the warehouse is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Occasional travel is required, 30% of travel is needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry.

• A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.