Rental Operations Leader: Branch Excellence & Fleet Performance

Holt of California; Pleasant Grove (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

Holt of California, a Caterpillar dealer, is seeking an Operations Manager located in Pleasant Grove, CA. The role oversees branch operations, drives profitability, and ensures uniformity across CRS locations, while maintaining a world-class rental operation.

The position requires a Bachelor’s degree preferred and at least five years in rental business with leadership experience. Travel to CRS stores, strong customer service, and solid communication skills are essential.

Qualifications

• Bachelor’s degree preferred with a minimum of five year’s rental business and rental products experience.
• Leadership and teamwork are critical.
• This position works directly with several positions outside of CRS.

Responsibilities

• Set clear expectations for branch employees and managers relative to overall goals.
• Develop and execute a comprehensive business plan including revenue and profitability goals.
• Participate in monthly financial review of the division and stores.
• Ride with rental sales reps to develop territory management and sales skills.
• Develop sales strategies for individual stores’ markets.
• Attend quarterly branch sales meetings to discuss strategies and issues.
• Develop, implement, and maintain training programs for CRS employees.
• Collaborate on fleet planning and rental barometer reporting.
• Ensure consistency across all stores rental counters.
• Communicate operational issues to leadership for long-term fixes.
• Travel to Cat rental stores as needed to ensure standardized approaches.

Skills

Analytical skills

Communication skills

Customer service

Presentation skills

Numerical calculations

Problem solving

PC proficiency

Algebra & geometry

Education

Bachelor’s degree preferred

Tools

MS Office

CRM software

10-key keypad

Job description

Holt of California, a Caterpillar dealer, is seeking an Operations Manager located in Pleasant Grove, CA. The role oversees branch operations, drives profitability, and ensures uniformity across CRS locations, while maintaining a world-class rental operation.

The position requires a Bachelor’s degree preferred and at least five years in rental business with leadership experience. Travel to CRS stores, strong customer service, and solid communication skills are essential.