Rental Operations Lead – Heavy Equipment

Crownstone Equipment; York (York County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k) retirement plan with company 
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Paid holidays

Paid time off

Employee Assistance Program (EAP)

Employee discounts & store access

Job summary

Crownstone Equipment in York, PA is seeking an experienced Rental Specialist to lead the day-to-day operations of the branch's rental department. You will oversee rentals from reservation through return, ensure equipment availability, and handle documentation and billing with a focus on exceptional service.

Ideal candidates bring 3+ years in equipment rental or dealership operations, strong problem-solving skills, and proficient use of dealership management systems and rental software.

Qualifications

• High school diploma or equivalent.
• Three (3) or more years of experience in equipment rental, heavy equipment, construction equipment, dealership operations, or related industry required.
• Demonstrated experience managing rental agreements, fleet utilization, equipment scheduling, and customer accounts.
• Strong understanding of rental contracts, insurance requirements, equipment inspections, and billing processes.
• Excellent customer service, communication, negotiation, and problem-solving skills.
• Strong computer proficiency with dealership management systems, rental software, and Microsoft Office.
• Ability to prioritize multiple projects while maintaining exceptional attention to detail.

Responsibilities

• Manage all aspects of the rental process, including reservations, contracts, check-outs, returns, extensions, exchanges, and equipment damage assessments.
• Coordinate rental fleet availability with service, parts, and yard personnel to ensure equipment is inspected, maintained, and ready for customer delivery.
• Ensure rental agreements, insurance documentation, waivers, and billing are completed accurately and in compliance with company policies.
• Monitor fleet utilization and equipment availability while identifying opportunities to maximize rental revenue.
• Build and maintain strong customer relationships by providing knowledgeable equipment recommendations and outstanding service.
• Resolve customer concerns and rental-related issues professionally while balancing customer satisfaction with company policies.
• Communicate proactively with customers regarding equipment availability, delays, maintenance schedules, and contract changes.
• Maintain accurate inventory records and assist with fleet audits, transfers, and equipment tracking.
• Identify opportunities to convert rental customers into equipment sales by partnering with the sales team.
• Stay current on rental fleet specifications, manufacturer updates, pricing, and industry trends.
• Cross-train and provide support to the Parts and Service Departments as business needs require.
• Assist with opening and closing branch operations as assigned.
• Perform all other duties as assigned.

Skills

Customer service

Negotiation

Problem solving

Education

High school diploma

Tools

Dealership management systems

Rental management software

Microsoft Office

Job description

Crownstone Equipment in York, PA is seeking an experienced Rental Specialist to lead the day-to-day operations of the branch's rental department. You will oversee rentals from reservation through return, ensure equipment availability, and handle documentation and billing with a focus on exceptional service.

Ideal candidates bring 3+ years in equipment rental or dealership operations, strong problem-solving skills, and proficient use of dealership management systems and rental software.