Rental Field Technician

Peterson Holding Company; Medford (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Peterson Machinery Co. is seeking a Rental Field Technician in Medford, OR to service and repair a range of rental equipment at customer sites.

You will travel to sites, diagnose issues, perform repairs, and ensure equipment is safe and ready for operation, while maintaining parts inventory and following safety procedures.

Qualifications

• Associate degree in Diesel Technology or equivalent with 3+ years in industry.
• Customer service experience required and mechanical service exposure.
• CDL-B license and DOT medical card preferred.

Responsibilities

• Travel to customer sites to service rental equipment and ensure safety.
• Diagnose, repair, and return equipment to Rental Ready condition.
• Load/unload equipment and manage parts inventory in field.
• Assist with equipment delivery, safety inspections, and diagnostics.

Skills

Customer service

Heavy equipment knowledge

Mechanical aptitude

Safety awareness

Education

Associate degree in Diesel Technology

3+ years related experience

Tools

CDL-B

DOT medical card

Lift truck license

Job description

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back‑up power at hospitals, fire‑fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family‑oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family‑owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for a Rental Field Technician at our Medford, OR location.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Travel safely to and from customer sites to maintain, diagnose, and repair a variety of light and heavy rental construction equipment and tools to ensure they are Rental Ready and safe to operate.
• Perform pick up and delivery of equipment and parts to and from outside vendors and other Cresco locations for purchase and/or repair.
• Maintain field truck parts inventory to ensure efficiency of field services.
• Conduct damage assessments, complete reports of equipment damage, and record hours used, mileage, and fuel levels.
• Perform safety and compliance inspections of equipment and company vehicles per manufacturer, company, ANSI, OSHA, or other regulation standards.
• Perform timely equipment check‑ins/outs.
• Load and unload equipment and attachments.
• Coordinate parts needs, complete parts orders, and assist with maintaining parts inventory.
• Follow manufacturer and company installation and service guidelines and procedures to ensure quality work.
• Greet internal and external customers and assist with their inquiries.
• Keep field truck and work area clean throughout day to ensure and maintain safe work environment.
• Demonstrate equipment operation to customers.
• Operate company vehicle frequently to perform essential job functions.
• Follow all safety policies, procedures, rules, and laws as well as Peterson Operational Procedures and quality control (QC) Standards Assist with washing and cleaning equipment and moving equipment around rental yard.
• Assist with moving equipment around rental yard, answering customer questions, explaining/demonstrating equipment operation to customers, and loading / unloading equipment.
• Observe safety policies, procedures, rules, and laws.
• Communicate with internal and external customers in a manner that promotes a positive relationship and demonstrates Peterson’s core values.
• Participate in Peterson’s safety programs, tailgate meetings, and monthly safety meetings.
• Work overtime as needed and within labor law guidelines.
• Operate company or personal vehicle as needed Maintain punctual, regular, and predictable attendance.
• Attend scheduled training classes, department, and safety meetings.

QUALIFICATIONS

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 3 years of directly related experience; or an equivalent combination of education and work experience. Customer service experience required. Experience driving a service truck highly preferred. Previous mechanical service experience in the heavy equipment, construction, and/or related industry preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Maintain a valid driver’s license and satisfactory driving record
• Ability to obtain CDL-B and DOT medical card
• Ability to obtain lift truck certificate #INDL

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

A drug screen and background check is required.

At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side‑side with others who are passionate about customer service, consider joining the team!