Rental Field Technician

Peterson Cat; Medford (OR); On-site; USD 52,000 - 72,000; Full time

Job summary

Peterson Cat is seeking a Rental Field Technician for the Medford, OR location. You will travel to customer sites to diagnose, repair, and service a range of light and heavy rental equipment, ensuring units are Rental Ready and safe to operate.

The role requires an associate degree in Diesel Technology or related field and at least 3 years of experience, with strong customer service skills and a proven ability to work safely in the field.

Qualifications

• Associates Degree in Diesel Technology or related field; and a minimum of 3 years of directly related experience; or an equivalent combination of education and work experience.
• Customer service experience required.
• Experience driving a service truck highly preferred.
• Previous mechanical service experience in heavy equipment, construction, and/or related industry preferred.

Responsibilities

• Travel safely to and from customer sites to maintain, diagnose, and repair a variety of light and heavy rental equipment to ensure they are Rental Ready and safe to operate.
• Perform pick up and delivery of equipment and parts to and from outside vendors and Cresco locations for purchase and/or repair.
• Maintain field truck parts inventory to ensure efficiency of field services.
• Conduct damage assessments, complete reports of equipment damage, and record hours used, mileage, and fuel levels.
• Perform safety and compliance inspections of equipment and company vehicles.
• Load and unload equipment and attachments.
• Coordinate parts needs, complete parts orders, and assist with maintaining parts inventory.
• Follow manufacturer and company installation and service guidelines and procedures to ensure quality work.

Skills

Customer service

Service truck operation

Safety awareness

Education

Associate degree in Diesel Technology or related field

Tools

CDL-B

DOT medical card

Lift truck certificate

Job description

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Rental Field Technician at our Medford, OR location.

Essential Job Functions

• Travel safely to and from customer sites to maintain, diagnose, and repair a variety of light and heavy rental construction equipment and tools to ensure they are Rental Ready and safe to operate.
• Perform pick up and delivery of equipment and parts to and from outside vendors and other Cresco locations for purchase and/or repair.
• Maintain field truck parts inventory to ensure efficiency of field services.
• Conduct damage assessments, complete reports of equipment damage, and record hours used, mileage, and fuel levels.
• Perform safety and compliance inspections of equipment and company vehicles per manufacturer, company, ANSI, OSHA, or other regulation standards.
• Perform timely equipment check-ins/outs.
• Load and unload equipment and attachments.
• Coordinate parts needs, complete parts orders, and assist with maintaining parts inventory.
• Follow manufacturer and company installation and service guidelines and procedures to ensure quality work.
• Greet internal and external customers and assist with their inquiries.
• Keep field truck and work area clean throughout day to ensure and maintain safe work environment.
• Demonstrate equipment operation to customers.
• Operate company vehicle frequently to perform essential job functions.
• Follow all safety policies, procedures, rules, and laws as well as Peterson Operational Procedures and quality control (QC) Standards
• Assist with washing and cleaning equipment and moving equipment around rental yard.
• Assist with moving equipment around rental yard, answering customer questions, explaining/demonstrating equipment operation to customers, and loading / unloading equipment.
• Observe safety policies, procedures, rules, and laws.
• Communicate with internal and external customers in a manner that promotes a positive relationship and demonstrates Peterson’s core values.
• Participate in Peterson’s safety programs, tailgate meetings, and monthly safety meetings.
• Work overtime as needed and within labor law guidelines.
• Operate company or personal vehicle as needed
• Maintain punctual, regular, and predictable attendance.
• Attend scheduled training classes, department, and safety meetings.
  

Qualifications

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 3 years of directly related experience; or an equivalent combination of education and work experience.

• Customer service experience required.
• Experience driving a service truck highly preferred.
• Previous mechanical service experience in the heavy equipment, construction, and/or related industry preferred.
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Maintain a valid driver’s license and satisfactory driving record
• Ability to obtain CDL-B and DOT medical card
• Ability to obtain lift truck certificate
  

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.