RENTAL FIELD SERVICE TECHNICIAN

Carter Machinery Company, Inc.; Sterling (VA); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Carter Machinery Company, Inc. is seeking a Rental Field Service Technician to maintain and repair Caterpillar and allied rental equipment. The role requires troubleshooting skills, a valid CDL, and the ability to interact with customers.

Starting compensation ranges from $35.00 to $49.94 per hour with sign-on bonuses: $5,000 for >=3 years of experience; $2,000 for less. Occasional travel to sites and locations is required to support customers.

Qualifications

• High school diploma or GED required.
• Minimum of three years' heavy equipment field experience.
• CDL required and ability to obtain DOT Medical Card.
• Excellent troubleshooting and analytical skills.
• Excellent driving record and ability to obtain CDL.

Responsibilities

• Perform maintenance on Caterpillar and allied rental equipment.
• Service, diagnose, and perform repairs including oil changes, filter replacements, and wheel assemblies.
• Apply advanced troubleshooting to determine repair procedures on work orders.
• Provide recommendations to swap out machines requiring higher level repairs.
• Interact with customers and answer repair-related questions as required.
• Use CAT ET as needed and reference manuals/bulletins.
• Prepare service reports, parts requisitions, and other forms.

Skills

Troubleshooting

Mechanical aptitude

CDL

DOT certification

Communication

Teamwork

Technical software

Education

High school diploma or GED

Tools

CAT ET

Technical databases

Job description

Join a Company That’s Built to Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well‑being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Rental Field Service Technician

Shift: 1st Shift

Starting Compensation Range: $35.00 - $49.94 per hour

Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years' heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

What You Will Do:

• Perform all level of maintenance on both Caterpillar and allied rental equipment
• Service, diagnose, and perform repairs, including changing oil, replacing fuel filters, replacing bulbs, and changing wheel assemblies
• Apply advanced level troubleshooting techniques to determine proper repair procedures on all assigned work orders
• Provide recommendation to swap out of machines requiring intermediate level, or higher, repairs
• Disassemble machine as needed to perform service work. Reassemble to factory specifications
• Interact with customers and answer repair-related questions, as required
• Use CAT ET, as needed
• Refer non-repair questions to supervisor
• Instruct customers on operation of equipment, as needed
• Interpret and utilize information from operating, maintenance and service manuals/bulletins
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• Inspect components removed from machines to determine their reusability
• Maintain work area, tools and equipment to promote a clean and safe environment
• Travel to all company locations and job sites as required
• Demonstrate the ability to learn and apply new knowledge
• Proficient use of technical software, databases and manuals
• Perform various other duties as assigned

What We’re Looking For:

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment
• Excellent troubleshooting and analytical skills
• High school diploma or GED, required
• Excellent mechanical aptitude
• Excellent driving record and the ability to obtain a CDL
• Ability to become DOT certified with DOT Medical Card
• Strong communicator with excellent verbal and written communications skills
• Willingness to work any shift and overtime as needed to meet business and customer demands
• Self-directed and well organized with the ability to prioritize workload while providing excellent customer service
• Proficiency with use of technical software, databases, and manuals

What Success Looks Like In This Role:

• Demonstrated ability to learn and apply new knowledge
• Working independently and part of a team
• Prioritizing workload while providing excellent customer service
• Professional interactions with customers and all levels of personnel within the organization
• Ability to function well in a fast-paced environment
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or more up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.

*Special rules and restrictions may apply to sign‑on bonus eligibility for rehires.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.