Rental Experience Specialist

Texas First Rentals; Laredo (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Texas First Rentals in Laredo is seeking a customer-focused associate to support branch operations. You will handle rental quotes, contracts, invoicing, and ensure organized processes while delivering excellent customer satisfaction.

The role requires collaboration with sales and service teams, strong communication, and attention to detail in a fast-paced environment. High school diploma and driver's license are required, with 1–3 years of related experience preferred.

Qualifications

• 1–3 years of related work experience required.
• High school diploma or equivalent is required.
• Valid driver’s license is required.

Responsibilities

• Models company values and promotes leadership tools daily.
• Fosters customer relations to improve loyalty and satisfaction.
• Executes accurate rental quotes, contracts, and invoicing promptly.
• Maintains records of unfilled (lost) rental requests.
• Answers phones, processes rental requests, and routes inquiries appropriately.
• Coordinates with shop and management on equipment availability and repairs.
• Supports sales with demonstrations and sales agreements.

Skills

Customer service

MS Office

Equipment knowledge

Communication

Time management

Detail oriented

Team player

Education

High school diploma or equivalent

Tools

MS Excel

MS Outlook

Job description

Texas First Rentals in Laredo is seeking a customer-focused associate to support branch operations. You will handle rental quotes, contracts, invoicing, and ensure organized processes while delivering excellent customer satisfaction.

The role requires collaboration with sales and service teams, strong communication, and attention to detail in a fast-paced environment. High school diploma and driver's license are required, with 1–3 years of related experience preferred.