Rental Counter/ISR

Butler Machinery Company; Sioux Falls (SD); Presencial; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

PTO

Holidays

Vision Insurance

Dental Insurance

Life Insurance

Disability Coverage

Retirement Plan

Descripción de la vacante

Butler Machinery Company in Sioux Falls, SD is seeking a Rental Counter/Inside Sales Representative. You will serve walk-in customers, manage the rental cycle, support inside sales, and help drive growth in our rental operations. A team-oriented environment emphasizes excellent customer service and timely responses.

You will coordinate with multiple departments, assist with accounts and quotes, and uphold safety and showroom standards while delivering an industry-leading customer experience.

Formación

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Experience with rental equipment preferred.
• Ability to multitask and manage time effectively.
• Proficient computer skills (Outlook/Excel and quoting tools).
• Must have valid driver’s license and insurability.

Responsabilidades

• Act as primary contact for new, walk-in customers and manage full rental cycle.
• Assist with setting up new accounts, quotations, reservations, contracts and invoicing.
• Identify equipment needs and upsell products/services.
• Establish new accounts and generate leads; warm-call dormant accounts.
• Negotiate pricing within strategy; coordinate hand-offs to outside sales.
• Schedule delivery/pickup/check-out/check-in with technicians and departments.
• Maintain showroom appearance and ensure safety procedures are followed.

Conocimientos

Customer service

Sales

Communication

Multitasking

MS Office

Driver's license

Educación

High school diploma

Herramientas

Quoting software

Outlook

Excel

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rental Counter/ISR

Admin Sioux Falls, SD, US

If you are customer-focused, enjoy a fast-paced environment, and are passionate about supporting the agriculture and construction industry, consider joining the Butler Machinery team as a Rental Counter / Inside Sales Representative. In this role, you will provide exceptional service to rental customers, support inside sales activity, and help drive growth across our rental operations. You’ll work in a first-class culture built on long-term relationships, teamwork, and dedication to delivering an industry-leading customer experience.

What You'll Do

• Act as the primary contact for new, walk-in customers - handling the full rental cycle from inquiry to return.
• Assist outside sales and customers with setting up new accounts, quotations, reservations, attachment/machine selections, contract creation, invoicing and insurance verifications.
• Identify the customer equipment/resource needs, provide the right solutions, and sell/upsell products and services.
• Established new accounts, generate and qualify leads, and warm-call dormant accounts.
• Negotiate pricing within rate strategy, log lost sales, and coordinate hand-offs to outside sales.
• Coordinate with rental technicians and other departments to schedule equipment delivery, pickup, check-out, and check-in.
• Ability to operate in a fast-paced, team-orientated environment, while providing excellent customer service.
• Transact all inbound calls and walk-in traffic.
• Complete call offs, contract returns, and verification of machine hours.
• Initiate service tickets as required.
• Coordinate with rental maintenance to keep repair states current and prioritize machines as rent-ready based on reservation timelines.
• Coordinate delivery timing and customer expectations with transportation.
• Maintain a clean, organized, and presentable showroom.
• Maintain a professional appearance and welcoming, customer-driven demeanor.
• Ensure safety procedures are enforced both inside and outside of the rental store.
• Be guided by Butler’s mission statement and core values in everything you do.

What You Bring

• High school diploma or equivalent combination of experience, training, and/or education required
• Knowledge of equipment applications and previous rental equipment experience is preferred
• Professional verbal and written communication skills
• Strong customer service skills, organization, and attention to detail
• Strong decision-making and adaptability experience
• Good time management and ability to multitask
• Self-starter and capable of working with minimal direct supervision
• Strong proficiency in efficiently navigating computer and business applications (sales quoting application, Outlook, Excel, Microsoft Office Products, etc.)
• Supportive and strategic-mindset
• Advanced analytical and problem-solving skills
• Clear understanding of Butler’s Mission: To build long-term relationships founded on trust, creating mutual growth and success
• Commitment to Core Values: Our Team, Customer Driven, Integrity, Accountability, Excellence, and Safety
• Valid driver’s license and ability to meet company insurability guidelines

What We Offer
As a family-owned business for three generations, we currently employ over 1,000 associates in 21 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued growth and success. Along with ongoing professional development and growth opportunities, we offer a strong benefits package to support our team:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization