Rental Coordinator (3753)

IRONCLAD Powered by Mersino; Trenton (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Hands-on experience

Sustainability focus

Job summary

Ironclad Environmental Solutions is seeking a Rental Coordinator to manage and process branch rental/sales agreements, ensuring accuracy and customer satisfaction with a safety-first mindset.

The role requires strong communication, attention to detail, and the ability to multitask in a collaborative team environment. MS Excel and Office tools are used daily; veterans are welcome to apply.

Qualifications

• High school diploma or equivalent is required or preferred.
• 3+ years of experience in rental, customer service, or billing is preferred but not required.
• 1-2 years of data entry experience.
• Strong communication skills, both verbal and written.
• Detail-oriented with strong organizational and multitasking abilities.
• MS Excel experience is preferred.

Responsibilities

• Address customer invoice inquiries and discrepancies with documentation and timely solutions.
• Prepare documentation for customer contracts and process rental transactions for outgoing and incoming equipment.
• Ensure returned/off-rented equipment is documented promptly.
• Collaborate with other departments to coordinate rental activities smoothly.
• Provide backup support to other team members as needed.
• Suggest ideas to improve branch efficiency.
• Maintain accurate records of rental transactions, customer information, and payments.
• Create and receive purchase orders and invoices for vendors, ensuring proper payment.
• Verify and reconcile vendor statements and resolve discrepancies.

Skills

Communication

Attention to detail

Multitasking

Team collaboration

Safety-minded

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

MS Excel

MS Office Suite

Wynne Systems

Intranet

Teams

Job description

About The Job

The Rental Coordinator's primary function is managing and processing the branch's rental/sales agreements. Manage and facilitate rental process, handle inquiries, and ensure customer satisfaction with a safety-first mindset. This role requires excellent communication skills, attention to detail, ability to multitask and the ability to work collaboratively in a team environment. Must fully support the company vision and team culture.

Key Responsibilities

• Address customer invoice inquiries and discrepancies. Providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction. Providing information about rental services, pricing, and availability to existing and potential Customers.
• Prepare documentation for customer contracts. Process rental transactions for all outgoing and incoming equipment verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive Purchase orders and invoices for Vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.
• Strong critical thinking skills and the ability to effectively problem-solve required.

Equipment Used

• Computer, telephone, and electronic office equipment
• MS Office Suite with an emphasis on Excel
• Access the company's internal systems including, Wynne Systems, Intranet, and Teams

Why Join Us

• Competitive salary and benefits package
• Opportunity for career growth and development
• Hands-on experience in a dynamic and supportive work environment
• Be part of a company committed to environmental sustainability and innovation

Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we'd love to hear from you!

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at Ironclad Environmental Solutions. Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we'd love to hear from you! Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer

Qualifications

• High school diploma or equivalent experience
• 3+ years of experience in the rental industry, customer service, or billing, preferred but not required
• 1-2 years of data entry experience
• Strong communication skills: verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• MS Excel experience preferred