Rental Coordinator

Ironclad Powered by Mersino; Wayland Township (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

Ironclad Environmental Solutions is seeking a Rental Coordinator to manage the branch’s rental and sales agreements, process transactions, and maintain precise records with a safety-first mindset. You will address invoice inquiries, prepare contracts, and ensure accurate data across Wynne Systems and internal tools.

Collaborate with multiple departments to keep rental activities running smoothly, support teammates, and identify ways to improve branch efficiency.

Qualifications

• High school diploma or equivalent experience.
• 3+ years of experience in the rental industry, customer service, or billing.
• 1-2 years of data entry experience.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational and multitasking abilities.
• MS Excel experience preferred.

Responsibilities

• Address customer invoice inquiries and discrepancies with timely resolutions.
• Prepare documentation for customer contracts and process rental transactions.
• Verify accuracy of information entered for outgoing and incoming equipment.
• Ensure returned/off-rented equipment is documented promptly.
• Collaborate with other departments to coordinate rental activities.
• Provide backup support to other team members as needed.
• Suggest ideas to improve branch efficiency and workflows.
• Maintain accurate records of rental transactions and payments.

Skills

Customer service

Communication

Attention to detail

Multitasking

MS Office

Excel

Education

High School Diploma

Tools

Wynne Systems

Intranet

Teams

Job description

About the Job:The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. Manage and facilitate rental process, handle inquiries, and ensure customer satisfaction with a safety-first mindset. This role requires excellent communication skills, attention to detail, ability to multitask and the ability to work collaboratively in a team environment. Must fully support the company vision and team culture.Key Responsibilities:Address customer invoice inquiries and discrepancies. Providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction. Providing information about rental services, pricing, and availability to existing and potential Customers.Prepare documentation for customer contracts. Process rental transactions for all outgoing and incoming equipment verifying that all information entered is correct and accurate.Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.Collaborate with other departments to ensure seamless coordination of rental activities.Provide backup support to other team members in the office as necessary.Suggest ideas and ways to improve branch efficiency.Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.Create and receive Purchase orders and invoices for Vendors to ensure proper payment.Verify and reconcile vendor statements, resolving discrepancies as needed.Other duties as assigned.Strong critical thinking skills and the ability to effectively problem-solve required.Equipment Used:Computer, telephone, and electronic office equipmentMS Office Suite with an emphasis on ExcelAccess the company’s internal systems including, Wynne Systems, Intranet, and TeamsWhy Join Us:Competitive salary and benefits packageOpportunity for career growth and developmentHands-on experience in a dynamic and supportive work environmentBe part of a company committed to environmental sustainability and innovationAt Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at Ironclad Environmental Solutions; Apply Today!Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at Ironclad Environmental Solutions. Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you! Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the EmployerJob Qualifications:High school diploma or equivalent experience3+ years of experience in the rental industry, customer service, or billing, preferred but not required1-2 years of data entry experienceStrong communication skills: verbal and writtenDetail-oriented with strong organizational and multitasking abilitiesMS Excel experience preferred