Rental Coordinator (3754)

IRONCLAD Powered by Mersino; Wayland Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Ironclad Environmental Solutions seeks a Rental Coordinator to manage branch rental and sales agreements, handle inquiries, and ensure customer satisfaction with a safety-first mindset. The role requires excellent communication, attention to detail, and teamwork in a fast-paced environment.

You will process rental transactions, document contracts, and maintain accurate records while collaborating with other departments to optimize branch efficiency.

Qualifications

• Strong communication skills: verbal and written.
• Detail-oriented with strong organizational and multitasking abilities.
• MS Excel experience preferred.

Responsibilities

• Address customer invoice inquiries and discrepancies with documentation and timely solutions.
• Prepare documentation for customer contracts and process rental transactions accurately.
• Ensure that returned and off-rented equipment is documented promptly.
• Collaborate with other departments to coordinate rental activities.
• Provide backup support to team members as needed.
• Suggest ideas to improve branch efficiency.
• Maintain records of rental transactions, customer information, and payments.
• Create and receive purchase orders and invoices for vendors to ensure proper payment.
• Verify and reconcile vendor statements and resolve discrepancies.
• Perform other duties as assigned.
• Demonstrate strong critical thinking and problem-solving skills.

Skills

Strong communication

Multitasking

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

MS Excel

Job description

About The Job

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. Manage and facilitate rental process, handle inquiries, and ensure customer satisfaction with a safety-first mindset. This role requires excellent communication skills, attention to detail, ability to multitask and the ability to work collaboratively in a team environment. Must fully support the company vision and team culture.

Key Responsibilities

• Address customer invoice inquiries and discrepancies. Providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction. Providing information about rental services, pricing, and availability to existing and potential Customers.
• Prepare documentation for customer contracts. Process rental transactions for all outgoing and incoming equipment verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive Purchase orders and invoices for Vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.
• Strong critical thinking skills and the ability to effectively problem-solve required.

Equipment Used

• Computer, telephone, and electronic office equipment
• MS Office Suite with an emphasis on Excel
• Access the company’s internal systems including, Wynne Systems, Intranet, and Teams

Why Join Us

• Competitive salary and benefits package
• Opportunity for career growth and development
• Hands-on experience in a dynamic and supportive work environment
• Be part of a company committed to environmental sustainability and innovation

At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process.

Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you!

Qualifications

• High school diploma or equivalent experience
• 3+ years of experience in the rental industry, customer service, or billing, preferred but not required
• 1-2 years of data entry experience
• Strong communication skills: verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• MS Excel experience preferred