Rental Coordinator

Alta Equipment Group; Lakemoor (IL); On-site; Full time

Job summary

An established industry player is seeking a dynamic Rental Coordinator to join their Lakemoor branch. This full-time role is pivotal in managing rental operations, ensuring customer satisfaction, and maintaining accurate inventory records. The ideal candidate will possess excellent communication skills, technical knowledge of rental equipment, and a commitment to outstanding customer service. Join a company that values mutual respect and fosters a culture of excellence, where your contributions will directly impact customer relationships and business success. If you're ready to take on a rewarding challenge in a supportive environment, this opportunity is for you.

Benefits

Outstanding benefits package (Medical, Dental and Vision)

401(k) with match

10 Paid holidays

Training

Qualifications

• Must be able to lift 90lbs, 50% of the time, to unload equipment.
• Knowledgeable about rental equipment applications and safety requirements.

Responsibilities

• Handle customer inquiries and complaints with professionalism.
• Maintain accurate records and communicate effectively with team members.
• Dispatch trucks and ensure timely deliveries.

Skills

Customer Service

Communication Skills

Technical Knowledge of Rental Equipment

Problem-Solving

Education

High School Diploma

Tools

Microsoft Office

Personal Computer Operation

Job description

Burris Equipment, as part of Alta Equipment Company shall be the premier supplier of high-quality construction equipment, rental equipment, landscape equipment, and sports turf equipment in Northern/Central Illinois, Southern Wisconsin, and Northwestern Indiana. We shall focus our efforts on providing specialized products, knowledge, and expertise retaining our emphasis on construction and landscape equipment and the associated support products, delivering superior service to our customers.

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision, plus much more!)
• 401(k) with match
• 10 Paid holidays

Our construction equipment group is seeking a full-time Rental Coordinator for our Lakemoor, IL branch. This role is responsible for the efficient handling and control of the rental businesses through proper inventory, record keeping, delivery, and reporting as well as other duties as specified by the Rental Manager. The pay rate for this role is $19-26/hr based on candidate experience.

Responsibilities:

1. Answers customer questions quickly, clearly, and completely. Recommends equipment appropriate for the job; handles complaints on a timely basis & maintains positive communications with customers.
2. Internal communications: Communicates with Department Manager at all times and provides adequate notice to rental technician for upcoming machine requirements.
3. Works with other department personnel to assist them with rental information as required.
4. Sees that promises are maintained, and deliveries are made on schedule, advises customer of known delays.
5. Keeps large and small rental spec information up-to-date and stays abreast with departments policies and procedures.
6. Maintains accurate notations and communication of lost rentals, equipment inspections, trucking files, transfers, customer requests, equipment requirements, pick-up and delivery times.
7. Technical knowledge: Knows rental equipment applications well and knows proper safety and maintenance requirements. Must be able to instruct customer in proper use.
8. Diplomatically handles customers’ complaints in a friendly pleasing and personal manner, reports any condition which may need further company attention to department manager.
9. Dispatches trucks/drivers in a timely and orderly fashion congruent with daily schedules and customer requirements. Inspects contracts when received and given to drivers to be sure all requirements have been fulfilled.
10. Ensures every contract is filled out 100%, this includes all blanks to be properly filled out, inspection and rental agreements with each contract, and damage waivers if necessary.
11. Performs other duties as prescribed by Rental Manager from time to time.

Specifications:

1. Must be able to lift 90lbs, 50% of the time, in order to unload equipment.
2. Must be knowledgeable about the operation of a personal computer.
3. Must have Microsoft Office knowledge.

Distributor Relationships:

1. Cooperates with other company personnel.
2. Advises supervisors of all changes in the department which can affect company success.

Method of Measurement:

1. The satisfaction expressed by customers concerning the rental counterperson’s assistance.
2. New business developed as a result of the rental counterperson’s performance.
3. The satisfaction of management and other members of the company concerning performance.

Reports to: Rental Manager

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.