Rental Coordinator

Cleveland Brothers CAT; Eighty Four (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off (PTO)

Profit sharing

Job summary

Cleveland Brothers Equipment Co., Inc. is seeking a Rental Coordinator to join our team. You will handle rental and sales calls, qualify customer needs, and educate customers on equipment use and safety.

You will initiate contracts, obtain payment-terms information, process payments, and coordinate with service and transportation teams to ensure rental readiness and timely deliveries across locations.

Qualifications

• Must be organized and detail oriented with the ability to handle multiple tasks and meet deadlines.
• Knowledge of equipment product lines.
• Good problem solving and communication skills.
• Flexibility and teamwork across locations.
• Knowledge of company policies and procedures.
• Basic keyboard skills and proficiency with Lotus Notes and DBSI.

Responsibilities

• Answer incoming rental and sales related calls; maintain call log.
• Qualify customer's needs with rental equipment availability.
• Educate customers on equipment specifications, safety concerns and proper use of the equipment.
• Initiate and maintain rental contracts accurately and timely.
• Acquire required information for credit department to approve payment terms.
• Process CAT Access and credit card payments.
• Coordinate with service departments to arrange rental ready status of the fleet.
• Communicate with transportation for rental deliveries and call offs.
• Obtain proof of required insurance from customer's insurer.
• Assist other Rental Coordinators and Sales staff in maximizing rental inventory utilization.
• Perform other duties as assigned by Supervisor.

Skills

Equipment knowledge

Communication

Multitasking

Lotus Notes

DBSI

Tools

Microsoft Office

Job description

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Rental Coordinator.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful rental professionals.

Position Summary:

• Answer incoming rental and sales related calls; maintain call log.
• Qualify customer's needs with rental equipment availability.
• Assist in educating customers on equipment specifications, safety concerns and proper use of the equipment.
• Initiate and maintain rental contracts accurately and timely.
• Acquire required information needed for credit department to approve payment terms.
• Process CAT Access and credit card payments.
• Coordinate with service departments at all locations to arrange rental ready status of the fleet.
• Communicate with transportation department for rental deliveries and call offs.
• Obtain proof of required insurance from customer's insurance company.
• Assist other Rental Coordinators and Salesman maximizing the utilization of rental inventory within the entire company.
• Other duties as assigned by Supervisor.

Skills / Knowledge / Qualifications:

• Must be organized and detail oriented with the competence to effectively handle and prioritize multiple tasks and meet deadlines.
• Knowledge of equipment product lines.
• Good problem solving and communication skills.
• High level of flexibility, cooperation and teamwork with all departments and locations.
• Knowledge of current company policies and procedures.
• Basic keyboard & computer skills and proficiency with Lotus Notes and DBSI.
• Able to work overtime and travel when required.

Why Join the Cleveland Brothers Team:

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us:

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we’re more than a dealer; we’re your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.