CAT Rental Store Coordinator

Ohio Cat; Lima (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Scholarships

Bonuses

Job summary

Ohio CAT Rental Store is seeking a Rentals Coordinator to be the primary contact for customers, sales staff and internal personnel. You will coordinate rental sales and support services for the branch fleet by assessing customer needs and managing reservations.

Ideal candidates have at least 3 years in customer service, with heavy equipment rental experience, and strong MS Office skills. This role emphasizes clear LDW policy communication and knowledge of equipment applications.

Qualifications

• High school diploma or equivalent required.
• 3 years of experience in customer service, preferred in heavy equipment and/or equipment rental.
• Excellent computer skills – proficiency in MS Office required.
• Must understand and explain the LDW policy.
• Must communicate equipment applications and key performance specifications clearly.
• Understand usage and applications of all rental equipment/services offered.
• Knowledge of common equipment failure problems and resolutions.
• Recognize differences between similar products and their advantages/disadvantages.

Responsibilities

• Coordinate rental sales and support services for the branch equipment rental fleet, determining customer rental needs and handling reservations.
• Serve as primary point of contact for customers, sales personnel and other company personnel at the CAT Rental Store.

Skills

Customer service

MS Office

Communication skills

Mechanical aptitude

Education

High school diploma or equivalent

Tools

MS Office

Job description

Find YOUR fit at Ohio CAT Rental Store (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Hours: 7am-4pm or 8am-5pm

JOB SUMMARY

This individual will be the primary point of contact for all customers, sales personnel, and other company personnel at the CAT Rental Store. The Rental Coordinator is responsible for coordinating rental sales and support services, communication, and information flow for the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

JOB QUALIFICATIONS

• High school diploma or equivalent required.
• Three years of experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills – proficiency in MS Office required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have a thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

KEY COMPETENCIES

• Ability to handle multiple tasks.
• Organized and detail-oriented .
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions: Frequent movements requiring the use of hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.