Rental Coordinator

Ohio Machinery Co.; Brooklyn (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental and Vision insurance

Life Insurance

Scholarship opportunities

Job summary

Ohio CAT (a division of Ohio Machinery Co.) is seeking a Rental Coordinator to serve as the main liaison for customers, sales staff, and other personnel at the CAT Rental Store.

You will coordinate rental sales and support services, determine customer rental needs, and manage all related reservations for the branch equipment fleet. Strong communication and a solid understanding of equipment applications are essential.

Qualifications

• High school diploma or equivalent required.
• Three years’ experience in customer service, preferred in heavy equipment / rental industry.
• Excellent computer skills – MS Office proficiency required.
• Must understand and explain the LDW policy.
• Must understand equipment applications and key performance specs.
• Knowledge of rental equipment usage and applications.

Responsibilities

• Serve as primary contact for customers, sales personnel, and branch staff.
• Coordinate rental sales/support, communication, and information flow for the rental fleet.
• Determine customer rental needs and handle reservations.
• Provide strong customer service and clear, proactive communication.
• Explain equipment applications and performance specifications to customers.

Skills

Customer service

Multitasking

Organized

Mechanical aptitude

Written & verbal communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

FindYOUR fit at Ohio CAT (A division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Job Summary:

This individual will be the primary contact for all customers, sales personnel, and other company personnel at the CAT Rental Store. The Rental Coordinator is responsible for coordinating rental sales/support services, communication, and information flow for the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

Essential Functions and Responsibilities:

• Strong customer service skills.
• Ability to handle multiple tasks.
• Organized and detail-oriented.
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

Minimum Skills and Qualifications:

• High school diploma or equivalent required.
• Three years’ experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills – MS Office proficiency required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

Employee Benefits

• Competitive pay rate
• First-year vacation and personal time, increasing with years of service.
• 401(k) Match and employer discretionary contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar-to-dollar match up to $1,200 per year.
• Dental and Vision insurance
• Credit Union access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions: Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.