Rental Clerk - Stevens Creek BMW

Sonic Automotive; Santa Clara (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Rental Clerk at a leading automotive dealership! This full-time role offers an exciting opportunity to assist customers with loaner vehicles while their cars are serviced. You'll ensure vehicles are clean and ready for use, handle customer interactions with professionalism, and maintain detailed records. With a strong focus on customer service, you'll thrive in a fast-paced environment. Enjoy benefits like a 401k plan, paid time off, and opportunities for career advancement within a Fortune 500 company. If you're organized, detail-oriented, and ready to make a difference, this position is perfect for you!

Benefits

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Opportunities for career advancement

Qualifications

• Entry-level position requiring strong customer service and communication skills.
• Must be detail-oriented and organized to manage loaner vehicle processes.

Responsibilities

• Assist with the check-in and check-out process for loaner vehicles.
• Maintain accurate records of loaner vehicle agreements and inspect vehicles.

Skills

Customer Service

Organizational Skills

Multitasking

Communication Skills

Attention to Detail

Education

High School Diploma

Job description

Rental Clerk - Stevens Creek BMW in Santa Clara, CA at Sonic Automotive

Job Type: Customer Service

Experience: Entry Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Summary:

The Rental Clerk is responsible for assisting with the dealership's fleet of loaner vehicles which are provided to customers while their own vehicles are being serviced.

Duties and Responsibilities:

1. Ensuring vehicles are clean, fueled, and ready for customer use.
2. Handle the check-in and check-out process for loaner vehicles, including explaining the terms of use, documenting customer information, and providing vehicle keys.
3. Coordinate with the service department to provide customers with loaner vehicles during their service appointments.
4. Maintain accurate records of loaner vehicle agreements, including customer details, vehicle assignment, mileage, and condition reports.
5. Inspect vehicles before and after use, documenting any damages or issues.
6. Provide friendly and efficient customer service, addressing any questions or concerns.
7. Demonstrate strong organizational and multitasking skills.
8. Exhibit excellent communication and customer service abilities.
9. Maintain strong attention to detail to uphold the dealership’s professional appearance.
10. Must be authorized to work in the USA.
11. Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Preferred Qualifications:

1. Prior experience in a rental car or loaner vehicle environment.

Compensation (Hourly):

$23.00 / hour

*The Rental Clerk position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of twenty-three dollars an hour*

Schedule:

1. FULL TIME
2. 5 days a week / 2 days off
3. Sundays off
4. Weekend availability required
5. Service Drive Hours:

• Monday - Friday: 7:30am to 6pm
• Saturday: 7:30am to 5:30pm

401k plan with company match

Paid Time Off accrual

Closed for Thanksgiving day and Christmas day

Employee discounts on purchasing and leasing cars

Access to all our 100+ stores' inventory

Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines.