Rental Car Concierge — Customer Experience

Volvofarmingtonhills; Farmington Hills (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts

Benefits Package

401(k) and Employer Match

Paid Time Off

Job summary

LaFontaine Automotive Group is seeking an Automotive Rental Car Coordinator to assist customers with product rentals. The role involves understanding customer needs, reserving items, and inspecting returned products.

Candidates should have strong customer service and organizational skills, along with a high school diploma. Founded in 1980, LaFontaine is committed to family, community involvement, and delivering an exceptional automotive experience.

Qualifications

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Consult with customers to understand their needs.
• Answer inquiries regarding product options and availability.
• Reserve items and maintain records of reservations.
• Complete forms and obtain necessary documentation.
• Explain rental policies to customers.
• Record customer orders and collect payments.
• Inspect products on return to ensure cleanliness and repair.

Skills

Customer service

Organizational skills

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

LaFontaine Automotive Group is seeking an Automotive Rental Car Coordinator to assist customers with product rentals. The role involves understanding customer needs, reserving items, and inspecting returned products.

Candidates should have strong customer service and organizational skills, along with a high school diploma. Founded in 1980, LaFontaine is committed to family, community involvement, and delivering an exceptional automotive experience.