Rental Car Agent | Fast-Paced, Customer-Focused

Paycom - ATS; Harrisonburg (VA); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Training

Employee Vehicle Purchase Program

Career Advancement Opportunities

Job summary

Steven Automotive Group in Harrisonburg, VA is seeking a friendly Rental Car Agent to manage the dealership's rental and loaner program. You will assist customers with reservations, prepare rental agreements, inspect vehicles, and ensure a smooth experience from start to finish.

The ideal candidate is highly organized, enjoys helping customers, and thrives in a fast-paced dealership environment. Competitive pay plus medical, dental & vision, PTO, and career advancement opportunities are offered.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service, hospitality, rental, administrative, or automotive experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Basic computer proficiency and the ability to learn dealership software.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Dependable attendance and strong work ethic.
• Ability to successfully pass a pre-employment background check.
• Valid driver's license with an acceptable driving record.
• Ability to safely operate automatic and manual transmission vehicles is preferred.

Responsibilities

• Coordinate daily rental and loaner vehicle reservations.
• Greet customers and explain rental policies, procedures, and program guidelines.
• Complete rental agreements and verify customer information.
• Inspect rental and loaner vehicles before and after each use for cleanliness and damage.
• Maintain accurate rental records, contracts, and vehicle documentation.
• Monitor fleet availability and coordinate vehicle assignments.
• Work closely with Service Advisors and Service Departments to provide transportation solutions for customers.
• Schedule routine maintenance, fueling, and detailing for the rental fleet.
• Process payments, billing, and rental documentation accurately.
• Deliver exceptional customer service throughout the rental experience.
• Maintain a clean, organized, and professional rental office and fleet.

Skills

Customer service

Organization

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Dealership software

Job description

Steven Automotive Group in Harrisonburg, VA is seeking a friendly Rental Car Agent to manage the dealership's rental and loaner program. You will assist customers with reservations, prepare rental agreements, inspect vehicles, and ensure a smooth experience from start to finish.

The ideal candidate is highly organized, enjoys helping customers, and thrives in a fast-paced dealership environment. Competitive pay plus medical, dental & vision, PTO, and career advancement opportunities are offered.