Rental Attendant & Segway Tour Guide | Full Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts—Amelia Island location—seeks a dynamic guest services associate for Amelia's Wheels. You will assist guests, rent bicycles and island hoppers, and lead Segway tours with certified instruction within 60 days of hire.

The role requires active engagement with guests, knowledge of hotel amenities, and participation in team meetings and events. Physical tasks and safety focus are essential in daily operations.

Qualifications

• Must be 18 years of age or older.
• Valid driver’s licenses.
• Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly.
• Able to stoop, stand, push, pull and walk or stand for long periods of time.
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance.
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests.
• Able to multi-task effectively.

Responsibilities

• Provide guest assistance including rentals of Bicycles, Island Hoppers and Segways and lead Segway tours.
• Book and manage Segway tours using Xola.
• Book and manage Island Hopper reservations using Bike Rental Management software.
• Able to ride a Segway and become a certified instructor to lead tours within 60 days of hire.
• Be familiar with Omni Amelia Island bike trails and tour routes.
• Attend and participate in Amelia's Wheels meetings and events.
• Assist with routine cleaning and inventory of Amelia's Wheels equipment and maintain safety of all gear.

Skills

Guest service

Communication

Multi-tasking

Public speaking

Segway instruction

Job description

Overview:

To provide a unique experience by offering Segway tours, Bike rentals, and Island Hopper rentals.

Responsibilities:

• Work in Amelia's Wheels by providing guest assistance including but not limited to: providing guests with property information, on property directions, providing rentals of Bicycles, Island Hoppers, and leading Segway tours
• Book and Manage reservations for Segway tours using Xola
• Book and Manage reservations for Island Hopper reservations using Bike Rental Management software
• Able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire
• Be familiar with Omni Amelia Island bike trail s and tour routes
• communication with associates and guests
• Knowledgeable about all hotel amenities, Omni outlets, and company events.
• Attend and participate in Amelia's Wheels' meetings and monthly All Together Get Together
• Assist with routine cleaning of Amelia's Wheels and of equipment (e.g. sweeping, emptying trash, picking up, organizing and inventory) (e.g. cleaning Segways, Island Hoppers and Bicycles)
• Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns
• Knowledge of basic bike, island hopper, and Segway maintenance and repairs
• Daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways
• Be knowledgeable of Omni's culture
• Cross Utilization
• Assist in all other aspects of the recreation department as needed to include but not limited to: group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron’s Cove mini-golf, Health and Fitness, and Tennis operations
• Work holiday events and special programs as schedule

• Hotel Specific Functions:
  • Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
  • Have a thorough understanding of Omni Hotels culture, rules, and regulations
  • Answer phones using the proper "Moments of Service" scenario
  • Provide guests with cheerful, personable, efficient service
  • Responsible for a clean and professional appearance of uniforms
  • Fully understand and implement "Moments of Service" and “Power of Engagement”
  • Interact with every guest using Omni Standards
  • Knowledgeable about all hotel amenities and property specifics
  • Actively participate in the assurance of the safety of all guests
  • Treat everyone, supervisors, staff and guests with courtesy and respect always

Qualifications:

• Must be 18 years of age or older
• Valid driver’s licenses
• Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
• Able to stoop, stand, push, pull and walk or stand for long periods of time
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
• Able to multi-task effectively