Rental Attendant & Segway Tour Guide | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a Recreation Associate to assist guests with property information, tours, and bike/rental services on Amelia Island. You will manage Segway tours, Island Hopper reservations, and bike rentals, while ensuring guest safety and high standards of service.

You will ride Segways, become an instructor within 60 days, and stay knowledgeable about local trails and resort amenities.

Qualifications

• Must be 18 years of age or older.
• Valid driver's licenses
• Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
• Able to stoop, stand, push, pull and walk or stand for long periods of time
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
• Able to multi-task effectively

Responsibilities

• Provide guest information and rentals (property information, directions, bicycle, Island Hopper, Segway)
• Book Segway tours using Xola and manage reservations
• Book Island Hopper reservations using Bike Rental Management software
• Ride Segway and become a certified instructor within 60 days of hire
• Be familiar with Omni Amelia Island bike trails and tour routes
• Communicate with guests and associates
• Attend Amelia's Wheels meetings and monthly All Together Get Together
• Assist with routine cleaning of Amelia's Wheels and equipment (Segways, Island Hoppers, bicycles)
• Ensure all equipment is clean, safe and maintained; perform basic maintenance and repairs
• Cross Utilization and assist in other recreation department tasks

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

To provide a unique experience by offering Segway tours, Bike rentals, and Island Hopper rentals.

Responsibilities

• Work in Amelia's Wheels by providing guest assistance including but not limited to: providing guests with property information, on property directions, providing rentals of Bicycles, Island Hoppers, and leading Segway tours
• Book and Manage reservations for Segway tours using Xola
• Book and Manage reservations for Island Hopper reservations using Bike Rental Management software
• Able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire
• Be familiar with Omni Amelia Island bike trail s and tour routes
• communication with associates and guests
• Knowledgeable about all hotel amenities, Omni outlets, and company events.
• Attend and participate in Amelia's Wheels' meetings and monthly All Together Get Together
• Assist with routine cleaning of Amelia's Wheels and of equipment (e.g. sweeping, emptying trash, picking up, organizing and inventory) (e.g. cleaning Segways, Island Hoppers and Bicycles)
• Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns
• Knowledge of basic bike, island hopper, and Segway maintenance and repairs
• Daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways
• Be knowledgeable of Omni's culture
• Cross Utilization
• Assist in all other aspects of the recreation department as needed to include but not limited to: group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron's Cove mini-golf, Health and Fitness, and Tennis operations
• Work holiday events and special programs as schedule

Hotel Specific Functions

• Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
• Have a thorough understanding of Omni Hotels culture, rules, and regulations
• Answer phones using the proper "Moments of Service" scenario
• Provide guests with cheerful, personable, efficient service
• Responsible for a clean and professional appearance of uniforms
• Fully understand and implement "Moments of Service" and "Power of Engagement"
• Interact with every guest using Omni Standards
• Knowledgeable about all hotel amenities and property specifics
• Actively participate in the assurance of the safety of all guests
• Treat everyone, supervisors, staff and guests with courtesy and respect always

Qualifications

• Must be 18 years of age or older
• Valid driver's licenses
• Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
• Able to stoop, stand, push, pull and walk or stand for long periods of time
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
• Able to multi-task effectively

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.