Rental Attendant & Segway Tour Guide | Amelia's Wheels | On Call

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Omni Hotels & Resorts on Amelia Island offers Amelia's Wheels experiences with Segway tours, bike and Island Hopper rentals. You will assist guests, manage bookings and maintain equipment to provide a safe, engaging guest experience.

Role requires physical ability, clear communication, and teamwork within the recreation department; you'll participate in meetings and events and strive to uphold Omni standards and guest satisfaction.

Qualifications

• Must be 18 years of age or older.
• Valid driver’s licenses.
• Able to lift 60–100 pounds occasionally and 30–50 pounds repeatedly.
• Able to stoop, stand, push, pull and walk or stand for long periods.
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance.
• Verbal communication with groups of resort guests.
• Able to multi-task effectively.

Responsibilities

• Provide guest assistance and rentals for bicycles, Island Hoppers, and Segways, including leading Segway tours.
• Book and manage reservations for Segway tours using Xola.
• Book and manage Island Hopper reservations using Bike Rental Management software.
• Become a certified Segway instructor within 60 days of hire.
• Maintain familiarity with Omni Amelia Island bike trails and tour routes.
• Communicate with associates and guests and participate in Amelia's Wheels meetings and events.
• Assist with cleaning and daily maintenance of all Amelia's Wheels equipment.
• Ensure bicycles, Island Hoppers, and Segways are clean, safe, and well-maintained.

Job description

Overview:

To provide a unique experience by offering Segway tours, Bike rentals, and Island Hopper rentals.

Responsibilities:

• Work in Amelia's Wheels by providing guest assistance including but not limited to: providing guests with property information, on property directions, providing rentals of Bicycles, Island Hoppers, and leading Segway tours
• Book and Manage reservations for Segway tours using Xola
• Book and Manage reservations for Island Hopper reservations using Bike Rental Management software
• Able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire
• Be familiar with Omni Amelia Island bike trail s and tour routes
• communication with associates and guests
• Knowledgeable about all hotel amenities, Omni outlets, and company events.
• Attend and participate in Amelia's Wheels' meetings and monthly All Together Get Together
• Assist with routine cleaning of Amelia's Wheels and of equipment (e.g. sweeping, emptying trash, picking up, organizing and inventory) (e.g. cleaning Segways, Island Hoppers and Bicycles)
• Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns
• Knowledge of basic bike, island hopper, and Segway maintenance and repairs
• Daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways
• Be knowledgeable of Omni's culture
• Cross Utilization
• Assist in all other aspects of the recreation department as needed to include but not limited to: group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron’s Cove mini-golf, Health and Fitness, and Tennis operations
• Work holiday events and special programs as schedule
• Hotel Specific Functions:
  • Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
  • Have a thorough understanding of Omni Hotels culture, rules, and regulations
  • Answer phones using the proper "Moments of Service" scenario
  • Provide guests with cheerful, personable, efficient service
  • Responsible for a clean and professional appearance of uniforms
  • Fully understand and implement "Moments of Service" and “Power of Engagement”
  • Interact with every guest using Omni Standards
  • Knowledgeable about all hotel amenities and property specifics
  • Actively participate in the assurance of the safety of all guests
  • Treat everyone, supervisors, staff and guests with courtesy and respect always

Qualifications:

• Must be 18 years of age or older
• Valid driver’s licenses
• Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
• Able to stoop, stand, push, pull and walk or stand for long periods of time
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
• Able to multi-task effectively