Rent Collection Specialist

Services for the UnderServed; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Services for the UnderServed seeks a Rent Collection Specialist to manage benefits for tenants facing arrears. The position requires effective communication, knowledge of public assistance, and strong multi-tasking abilities. You will work closely with residents and various departments to resolve billing issues and maintain entitlement processes.

Benefits

Comprehensive benefits package

Generous PTO

Professional development opportunities

Qualifications

• Ability to write and communicate effectively.
• Experience or Knowledgeable in HRA-Public Assistance benefits.
• Proficient in ACCESS HRA client & provide portals.

Responsibilities

• Review tenant accounts/aging reports for past due balances.
• Coordinate with Legal and Finance staff of the collection process.
• Contact residents regarding outstanding balances.

Skills

Communication

Multi-tasking

Financial literacy

Tools

ACCESS HRA

Microsoft Office

Job description

Join to apply for the Rent Collection Specialist role at Services for the UnderServed

11 months ago Be among the first 25 applicants

Join to apply for the Rent Collection Specialist role at Services for the UnderServed

Rent Collection Specialist

The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction. We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

Min

USD $28.00/Hr.

Max

USD $31.25/Hr.

Position Overview

Rent Collection Specialist

The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction. We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

The selected candidate will be adaptable and organized in a fast-paced, high intensity environment with the ability to manage competing priorities. This candidate will report to the Entitlements Director and will be responsible for ensuring that clients are obtaining and maintaining benefits they are eligible for. Additionally, the Entitlements manager is responsible for maintaining city and federal government benefits by assisting them through the eligibility process. The position will be the primary point of contact for S:US tenants who are facing arrear issues, seeking informative city assistance or resources, and answering any entitlement (HRA-PA).

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review tenant accounts/aging reports for a large portfolio of programs to evaluate and determine action plans pertaining to past due balances
• Coordinate with the Legal, Finance and Program staff of the collection process
• Contact residents regarding outstanding balances
• Resolve billing issues with residents and coordinate with Finance to correct rental errors
• Contact tenants daily to resolve past due accounts and to determine how to prevent future payment delays
• Conduct entitlement assessment to determine the eligibility for HRA-PA benefits
• Assist/Accompany (S:US) tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears
• Keep informed and up to date on public policy issues, new developments in public assistance, rental assistance, and other rent arrears resources. Communicate information to S:US housing program/management and tenants.
• Attend informational trainings and seminars to remain current on trends and entitlements system changes.
• Provide guidance on financial literacy, payment plan breakdown, public assistance, other entitlement applications and explore rent arrear solutions.
• Work with Programs and Finance on potential entitlements issues with tenants.
• Keep active updated records of tenant’s entitlements.
• Maintain Entitlement’s module in EHR (myEvolv) database.
• Required to travel to sites in and outside the organization within the 5 boroughs (either in office or at program sites).
• Investigate and ensure resolution of all HRA-PA cases.
• Represent tenants and agency at administrative hearings regarding HRA-PA cases.
• Proficient in usage of ACCESS HRA app, and assist tenants in creating and navigating the app.
• Process appeals and pursue legal channels to obtain funding for tenants who have been denied entitlements.
• Review and follow-up timely on tenant’s correspondence of public assistance eligibility received from various city and government agencies via phone, office visit, email, mail and/or fax.
• Prepare reports requested by internal stakeholders that speak to tenancy and related issues within the portfolio. Provide updates on tenant’s progress on rent arrears resolution.
• Maintain meticulous records and file systems held to an “audit ready” standard.
• Conduct training with individuals and staff on regulations and laws pertaining to benefits.
• Other duties as assigned
  
  

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Ability to write and communicate effectively
• Experience or Knowledgeable in HRA-Public Assistance benefits (i.e. Rent Arrear One-Shot Deals)
• Proficient in ACCESS HRA client & provide portals
• Proficiency in Microsoft Offices (Excel, Word, and other database systems)
• Ability to multi-task
  
  

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values : respect , integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contactthe Leave Team at [e-mail] .

ID

2024-15679

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Services for the UnderServed by 2x

Get notified about new Collections Specialist jobs in New York, NY.

New York, NY $70,000.00-$80,000.00 1 month ago

New York, NY $55,000.00-$70,000.00 5 days ago

Accounts Receivable and Collections Specialist - 155696

Brooklyn, NY $50,000.00-$65,000.00 1 week ago

New York, NY $80,000.00-$90,000.00 1 week ago

Brooklyn, NY $75,000.00-$85,000.00 6 days ago

Brooklyn, NY $50,000.00-$62,000.00 4 months ago

Accounts Receivable / Billing Specialist

Jersey City, NJ $66,000.00-$70,000.00 3 hours ago

New York, NY $80,000.00-$90,000.00 5 hours ago

New York, NY $60,000.00-$70,000.00 1 week ago

New York, NY $90,000.00-$120,000.00 2 weeks ago

New York, NY $55,000.00-$60,000.00 1 week ago

New York City Metropolitan Area $95,000.00-$115,000.00 1 week ago

New York, NY $60,000.00-$75,000.00 1 week ago

New York, NY $87,000.00-$92,000.00 1 day ago

Senior AR Specialist, Collections & Reporting

New York City Metropolitan Area $80,000.00-$90,000.00 1 week ago

New York, NY $65,000.00-$70,000.00 18 hours ago

Newark, NJ $50,000.00-$65,000.00 4 weeks ago

Port Washington, NY $60,000.00-$70,000.00 3 weeks ago

Paramus, NJ $60,000.00-$65,000.00 21 hours ago

B2B Collections Specialist - Workflow Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.