Hybrid Health Tech Support Advisor

Best Buy Health; Sparks (NV); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Health is hiring a Customer Care Representative to handle inbound calls and assist customers with billing, plan changes and basic technology support. The role requires active listening to resolve needs and maintain accurate documentation.

It is a hybrid position located near Reno, NV, with potential in-office days. Candidates should have 1 year of customer service or call center experience and be comfortable handling sensitive information in a regulated environment.

Qualifications

• Must have 1 year of customer service or call center experience.
• Strong verbal communication and problem solving.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Respond to high volume of inbound calls from subscribers.
• Actively listen and provide supportive responses to customers’ needs.
• Recommend products and services that align with customers’ needs.
• Protect customer information by adhering to regulations (CPNI, PCI, HIPAA).
• Assist with account changes, billing inquiries and basic tech assistance.

Skills

Active listening

Customer service

Call center experience

Job description

Best Buy Health is hiring a Customer Care Representative to handle inbound calls and assist customers with billing, plan changes and basic technology support. The role requires active listening to resolve needs and maintain accurate documentation.

It is a hybrid position located near Reno, NV, with potential in-office days. Candidates should have 1 year of customer service or call center experience and be comfortable handling sensitive information in a regulated environment.