Hybrid Customer Care Specialist — Billing & Tech Help

Best Buy Health; Carson City (NV); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Health is seeking a Customer Care Representative to handle calls from customers and caregivers about billing, service plans, account changes and basic tech support. You will document interactions and update records, using active listening to resolve needs and ensure accuracy.

The role is hybrid and requires you to be within a drivable distance to Reno, NV, with occasional in-office days. Prior call center experience and comfort with technology are preferred.

Qualifications

• 1 year of customer service or call center experience.
• Located within a drivable distance to Reno, NV.

Responsibilities

• Respond to a high volume of inbound calls from subscribers.
• Actively listen and provide supportive responses to resolve needs.
• Recommend products and services that fit customer needs.
• Protect customer information in compliance with CPNI, PCI and HIPAA.

Skills

Active listening

Customer service

Call center experience

Technology troubleshooting

Job description

Best Buy Health is seeking a Customer Care Representative to handle calls from customers and caregivers about billing, service plans, account changes and basic tech support. You will document interactions and update records, using active listening to resolve needs and ensure accuracy.

The role is hybrid and requires you to be within a drivable distance to Reno, NV, with occasional in-office days. Prior call center experience and comfort with technology are preferred.