Renewals Team Leader — Drive High-Impact Renewals

UKG; Lansing (MI); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers responsible for renewal outcomes across a multi-million dollar portfolio. You’ll coach and develop your team, establish strong operating rhythms, and collaborate with Sales and Customer Success to protect relationships and drive multi-year value.

You’ll translate strategy into priorities, manage early risk indicators, and ensure your team delivers consistently in a fast-paced, customer-focused renewals environment.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years managing individual contributors or leading a team of 8 or more.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Strong coaching and people leadership skills, including experience developing talent.
• Deep understanding of renewals, including renewal rates, churn, forecasting practices, and deal mechanics.
• Excellent communication and interpersonal skills.

Responsibilities

• Own renewal outcomes for your assigned portfolio and lead the team to achieve renewal targets.
• Lead, coach, and develop Renewal Managers through regular one-on-one meetings and feedback.
• Establish operating standards and team rhythms, including forecast reviews and business reviews.
• Partner with Sales and Customer Success leaders to strengthen collaboration and renewal strategies.
• Ensure Renewal Managers have the context, resources, and support to serve customers effectively.
• Own team escalations and work with cross-functional partners to resolve issues and recover opportunities.
• Track renewal risk indicators and diagnose why deals succeed or fall short.
• Coach on coverage strategy, customer prioritization, and renewal discussions.
• Identify skill gaps and process inefficiencies; escalate when needed.
• Use performance analytics to guide decisions and communicate with leadership.

Skills

Sales leadership

Forecasting

People management

Renewals knowledge

Enterprise SaaS

Education

Bachelor’s degree

Job description

UKG is seeking a Manager, Renewals to lead a team of Renewal Managers responsible for renewal outcomes across a multi-million dollar portfolio. You’ll coach and develop your team, establish strong operating rhythms, and collaborate with Sales and Customer Success to protect relationships and drive multi-year value.

You’ll translate strategy into priorities, manage early risk indicators, and ensure your team delivers consistently in a fast-paced, customer-focused renewals environment.