Manager, Renewals: Lead Strategic Customer Value & Revenue

UKG; Santa Fe (NM); Sur place; USD 84 000 - 119 000; Plein temps

Résumé du poste

UKG is seeking a Manager, Renewals in the United States to lead a team of Renewal Managers and drive renewal outcomes across a multi-hundred million dollar portfolio. You will coach, develop talent, and partner with Sales and Customer Success to optimize renewal strategies and protect customer relationships.

You will translate strategy into priorities, establish operating rhythms, and monitor performance analytics to guide decisions and growth.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years of experience managing individual contributors or leading a team of 8 or more.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Strong coaching and people leadership skills, including experience developing talent, providing feedback, and conducting performance conversations.
• Deep understanding of renewals, including renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills, with the ability to influence peers and cross-functional partners.

Responsabilités

• Own renewal outcomes for your assigned portfolio and lead the team to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets.
• Lead, coach, and develop Renewal Managers through regular one-on-one meetings, real-time feedback, skill development, and clear performance expectations.
• Establish operating standards and team rhythms, including weekly forecast reviews and monthly business reviews.
• Partner with Sales and Customer Success leaders to strengthen collaboration and renewal strategies.
• Ensure Renewal Managers have the context, resources, and support they need to serve customers effectively.
• Own team escalations and work with Renewal Managers and cross-functional partners to resolve customer issues, protect relationships, and recover opportunities.
• Track early indicators of renewal risk and opportunity, and diagnose why deals are succeeding or falling short.
• Coach Renewal Managers on coverage strategy, customer prioritization, and approaches to customer engagement and renewal discussions.

Connaissances

Sales leadership

Coaching

Forecasting

Formation

Bachelor’s degree

Description du poste

UKG is seeking a Manager, Renewals in the United States to lead a team of Renewal Managers and drive renewal outcomes across a multi-hundred million dollar portfolio. You will coach, develop talent, and partner with Sales and Customer Success to optimize renewal strategies and protect customer relationships.

You will translate strategy into priorities, establish operating rhythms, and monitor performance analytics to guide decisions and growth.