Renewals Manager — Lead Customer Growth

UKG; Jackson (MS); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Manager, Renewals to lead a team responsible for renewal outcomes across a substantial portfolio. You will coach managers, set operating rhythms, and partner with Sales and Customer Success to optimize renewal strategies.

The role requires strong leadership, data-driven decision making, and a focus on coaching and development to protect relationships and maximize multi-year value. Collaborate across teams in a fast-paced environment.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years leading a team of 8+ contributors.
• Proven record of meeting or exceeding quotas.
• Comfort with performance metrics, forecasts, and accountability.
• Strong coaching and leadership skills.
• Deep renewals knowledge: renewal rates, churn, lifecycle.
• Excellent communication and collaboration.

Responsibilities

• Own renewal outcomes for your assigned portfolio and lead the team to achieve renewal targets.
• Lead, coach, and develop Renewal Managers through regular 1:1s and feedback.
• Establish operating standards and team rhythms, including forecasts & reviews.
• Partner with Sales and Customer Success to strengthen renewal strategies.
• Ensure Renewal Managers have context and resources to serve customers.
• Own escalations and resolve issues to protect relationships.
• Track renewal risk indicators and diagnose success drivers.
• Coach on coverage strategy and customer engagement.
• Identify skill gaps and provide targeted support.
• Use performance analytics to guide decisions and communicate with leadership.
• Hire and onboard Renewal Managers and support ramp.
• Recognize performance and provide constructive feedback.
• Foster an environment for growth and leadership development.
• Develop high-potential Renewal Managers for future roles.
• Build strong relationships with Sales and CS for smooth handoffs.
• Share insights with Director and peers.

Skills

Renewals leadership

Quota achievement

Forecasting

Coaching talent

Cross-functional

Enterprise SaaS

Education

Bachelor's degree

Job description

UKG is seeking a Manager, Renewals to lead a team responsible for renewal outcomes across a substantial portfolio. You will coach managers, set operating rhythms, and partner with Sales and Customer Success to optimize renewal strategies.

The role requires strong leadership, data-driven decision making, and a focus on coaching and development to protect relationships and maximize multi-year value. Collaborate across teams in a fast-paced environment.