Renewals Manager – Lead a $125M–$400M Portfolio

UKG; Phoenix (AZ); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Manager, Renewals in the United States to lead a team of Renewal Managers and drive renewal results for a multibillion-dollar portfolio. You’ll coach, set priorities, establish rhythms, and partner with Sales and Customer Success to protect relationships and recover opportunities.

You’ll focus on developing talent, guiding performance, and using analytics to optimize renewal strategies while delivering measurable business impact for customers and UKG.

Qualifications

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years managing individual contributors or leading a team of 8 or more.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Comfort working with performance metrics, forecasts, and accountability measures.
• Strong coaching and people leadership skills, including experience developing talent.
• Deep understanding of renewals, including renewal rates, churn, and lifecycle.
• Excellent communication and interpersonal skills, with the ability to influence peers.

Responsibilities

• Own renewal outcomes for your assigned portfolio and lead the team to achieve or exceed renewal targets.
• Lead, coach, and develop Renewal Managers through regular meetings and feedback.
• Establish operating standards and team rhythms, including forecasts and business reviews.
• Partner with Sales and Customer Success to strengthen renewal strategies.
• Ensure Renewal Managers have context, resources, and support to serve customers.
• Own team escalations and work with cross-functional partners to resolve issues.
• Track early indicators of renewal risk and diagnose why deals succeed or fail.
• Coach on coverage strategy, customer prioritization, and renewal discussions.
• Identify skill gaps and process inefficiencies; elevate issues as needed.
• Use performance analytics to guide decisions and communicate with leadership.
• Hire and onboard Renewal Managers and support their ramp.
• Recognize performance and provide constructive feedback.
• Build an environment for renewal leaders to grow and own outcomes.
• Identify high-potential Renewal Managers for future opportunities.
• Collaborate with Sales and Customer Success for smooth handoffs.
• Share customer insights and obstacles with Director and peers.

Skills

Sales renewals experience

People leadership

Quota achievement

Performance metrics

Coaching

Renewals knowledge

Communication

Education

Bachelor’s degree

Job description

UKG is seeking a Manager, Renewals in the United States to lead a team of Renewal Managers and drive renewal results for a multibillion-dollar portfolio. You’ll coach, set priorities, establish rhythms, and partner with Sales and Customer Success to protect relationships and recover opportunities.

You’ll focus on developing talent, guiding performance, and using analytics to optimize renewal strategies while delivering measurable business impact for customers and UKG.