Renewals Specialist: Drive Revenue and Upsell Growth

Barracuda; Campbell (CA); On-site; USD 76,000 - 90,000; Full time

Benefits offered by this job

Equity options

Health benefits

Retirement Plan

Career-growth opportunities

Flexible Time Off

Volunteer opportunities

Job summary

Barracuda invites you to join the US sales renewals team in Alpharetta, GA and Campbell, CA to drive renewal rates and customer loyalty. You will contact customers 90–120 days before their renewal, present options, and prepare proposals with documentation to facilitate timely renewals.

You will use Salesforce to track activity, forecast the pipeline, and identify upsell opportunities while collaborating with Sales, Customer Success, and Channel teams to ensure customer satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Strong business acumen and ability to drive execution in renewals.
• Team-oriented with collaboration and persistence.
• Basic understanding of Internet security technology.

Responsibilities

• Drive renewal revenue for a specific territory with a high renewal close rate.
• Outbound calls and emails to customers about upcoming renewals 90–120 days in advance.
• Create and provide proposals, negotiate, and supply related documentation 60 days in advance.
• Use Salesforce CRM to document activity, manage pipeline and forecast.
• Identify upsell opportunities and collaborate with a sales representative to close.
• Coordinate with Customer Success, Channel, and Sales to understand motions and customer issues.
• Proactively monitor risk points and resolve issues to drive renewals.
• Meet monthly/quarterly revenue targets through accurate forecasting and sales skills.

Skills

Customer service

Communication skills

Time management

Sales

Forecasting

Tools

Salesforce CRM

Job description

Barracuda invites you to join the US sales renewals team in Alpharetta, GA and Campbell, CA to drive renewal rates and customer loyalty. You will contact customers 90–120 days before their renewal, present options, and prepare proposals with documentation to facilitate timely renewals.

You will use Salesforce to track activity, forecast the pipeline, and identify upsell opportunities while collaborating with Sales, Customer Success, and Channel teams to ensure customer satisfaction.