Renewals Specialist

Bird Rock Systems, Inc

Oregon

Hybrid

USD 50,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Unlimited Paid Time Off

Paid Family Leave Benefits

Flexible Spending Accounts

Pet Insurance

Employee Assistance Program

Life & AD&D Insurance

Wellness Reimbursement

Cell Phone Reimbursement

Job summary

Bird Rock Systems, Inc. is seeking a Renewals Specialist to manage renewal quotes, liaise with customers, and collaborate with Account Managers to ensure retention and a positive renewal experience.

Ideal candidates will excel in communication, negotiate renewals, and coordinate with partners and internal teams. This remote position pays a salary in the stated range with potential bonuses, supporting a fast-paced tech environment.

Qualifications

Bachelor’s degree or equivalent experience.
General understanding and experience working in the IT industry.
General understanding and experience managing SaaS contracts.

Responsibilities

Collaborate with Account Managers to create a strong customer support experience
Create and present renewal quotes to customers and notify customers of upcoming contract expiration
Act as the liaison between customers, partners and distributors
Build strong relationships with internal team, partners, and customers
Work with internal stakeholders to grow accounts and drive customer retention
Work collaboratively with the renewals team to manage our renewals pipeline and weekly forecast
Present quotes and renewals calendars with customers.

Skills

Renewals management

Customer service

SaaS contracts

Communication

Negotiation

Education

Bachelor’s degree or equivalent

IT industry experience

SaaS contract experience

Job description

Renewals Specialist - Phoenix

LocationMust be based in Phoenix, ArizonaWork will be conducted remotely

Why Bird Rock Systems

At Bird Rock Systems, we take pride in being named one of the Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence.

What Sets Us Apart

Best Workplace Awards: Bird Rock Systems is proud to be recognized for our commitment to fostering a positive, collaborative, and innovative culture. Our honors include:

Inc.’s Best Workplaces

San Diego Business Journal’s Best Places to Work

San Diego SHRM Workplace Excellence Award

Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company.

Vibrant Company Culture

We believe in creating an environment where work feels like fun. Our team is more than colleagues – we're friends who collaborate, support, and celebrate together.

Core Values

Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.

Your Opportunity

At Bird Rock Systems, you're not just an employee – you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us.Take the next step towards an inspiring career.

Position Summary

The ideal candidate will be self-motivated and eager to create a better experience supporting our customers. You will be able to fully understand our customers’ needs regarding support renewals and provide recommendations as needed. This individual will have excellent communication abilities.

Main Duties

Collaborate with Account Managers to create a strong customer support experience

Create and present renewal quotes to customers and notify customers of upcoming contract expiration

Act as the liaison between customers, partners and distributors

Build strong relationships with internal team, partners, and customers

Work with internal stakeholders to grow accounts and drive customer retention

Work collaboratively with the renewals team to manage our renewals pipeline and weekly forecast

Present quotes and renewals calendars with customers.

What You Bring

Education & Experience

Bachelor’s degree or equivalent experience

General understanding and experience working in the IT industry

General understanding and experience managing SaaS contracts

Qualifications & Key Skills

Results driven, self-motivated performer

Good customer service and relationship building skills

Experience managing customer retention

Ability to multitask and display strong organizational skills

Personal initiative to identify areas of process improvement and efficiency

Strong work ethic

Effective communication and listening skills

Ability to use critical thinking to solve complex issues

A positive and flexible attitude for working in a fast-paced team

Dedication to constant learning and improvement

Strong negotiation understanding

Compensation

Salary Range: $50k - $60k salary + bonus opportunity

The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.

Benefits

At Bird Rock Systems, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Bird Rock Systems continually seeks to provide a workplace where everyone can be their authentic self. Through Bird Rock Systems competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes: