Renewals Specialist

Innergy; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

INNERGY is seeking a Renewals Specialist to own the renewal calendar and drive the timeline from confirmation to signature. You will lead renewal conversations, capture customer needs, and coordinate with Account Management and Customer Success to maximize renewal opportunities.

You will prepare renewal quotes, drive agreements to signature, and keep renewal data accurate in HubSpot. This role supports a remote-friendly, growth-oriented team across regions.

Qualifications

• 1–3 years in a role with direct customers and tangible deliverables (SaaS, inside sales, customer support, account coordination)
• Organized and reliable with strong follow-through across many accounts
• Clear, warm written and verbal communication; comfortable with phone and email
• Volume-driven environment; consistency over improvisation
• Willing to share bad news early and report honest numbers
• CRM experience and ability to track a book of business in a spreadsheet
• Judgment to know when to escalate or handle matters independently
• Exposure to renewals or subscription contracts
• Background in manufacturing/woodworking trades is a plus
• Experience learning a technical product from scratch

Responsibilities

• Own the renewal calendar and drive the renewal timeline from confirmation to signature
• Lead renewal conversations, answer questions, handle straightforward pushback on terms
• Log customer needs and loop in Account Management or send for renewal as appropriate
• Prepare renewal quotes and drive agreements to signature
• Prioritize renewal book by tier with appropriate touch sequences
• Maintain a weekly renewal forecast by month and product line
• Collaborate with Customer Success and Account Management to manage adoption issues
• Keep renewal data accurate in HubSpot and surface patterns for retention
• Help build and document the renewals process

Skills

SaaS experience

Account coordination

Customer communication

HubSpot CRM

Forecasting & reporting

Tools

HubSpot

Job description

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.

Job Description

The Renewals Specialist is a new role, and it exists becauseour RAVING FANSshouldn'thave to wait. A large share of renewals - particularly on the CAD/CAM side - involve customers who are happy, fully adopted, and simply want to keep going. Those renewals deserve fast, clean execution, not a queue behind deals that needdiscovery.You sit on the Account Management team. Ahead of each renewal, the Account Manager and Customer Success Manager meet with the customer to confirm needs. Wherethere'san expansion, cross-sell, or unresolved need, the AM keeps it. Where the customer is fully served by what they have today, it comes to you - and you take it from confirmation to signature.

Responsibilities

THE RENEWAL BOOK

Own the renewal calendar and drive the timeline, surfacing upcoming renewals to the Account Manager and CSM early enough for the pre-renewal conversation to happen on schedule, then running the renewal to signature onceit'sconfirmed as a straight renewal

Lead renewal conversations: confirming intent, answering questions, handling straightforwardpushbackon terms

Keep the renewal moving. Where a customer raises a need beyond what they own today, log it and loop in the AccountManagerthe same day. The renewalcontinuesunless the Account Manager decides to hold it.You'renever the one deciding whether to pause a renewal.

Prepare renewal quotes and drive agreements through to signature

Work your book ofbusinessby tier, not uniformly - high-value and multi-module accounts get a full touch sequence, while smaller, stable renewals are handled efficiently with lighter intervention

FORECASTING AND REPORTING

Maintain a weekly forecast of what's renewing,what'swobblingand what's, unfortunately, churning.

Give the business a renewal number it can plan againstby month, by product line, and by confidence

Report accurately rather than optimistically - flagging a problem early is always the right call

RISK AND COLLABORATION

Spot at-risk accounts early and route them to the right owner: Customer Success for adoption issues, Account Management for commercial ones, Support for unresolved problems

Work a standing check-in with Customer Success on accounts showing warning signs

DATA AND INSIGHT

Keep renewal dates, contract terms,contactsand outcomesaccuratein HubSpot

Surface patterns in why customers stay and why they leave -you’llhear this more often than anyone else in the company

Help build and document the renewals process, which does not fully exist yet

Qualifications

• 1-3 years in a role where you dealt with customers directly and had something concrete to deliver - SaaS, inside sales, customer support, account coordination or similar
• Organizedin a way people can rely on; strong follow-through across many accounts atdifferent stages
• Comfortable talking to customers by phone as well as email - clear, warm, and willing to call beforeyou’verehearsed it
• Comfortable with volume and repetition.This is a large bookof businessand the work rewards consistency over improvisation
• Willing to deliverbad newsearly and report an honest number
• Solid written communication - short, clear, friendly emails
• Comfortable in a CRM (we use HubSpot) and able to track abook of businessin a spreadsheet
• Judgment to know when to handle something yourself and when to elevate
• Exposure to renewals or subscription contracts
• Any background in manufacturing, construction,woodworkingorthe trades
• Experience learning a technical product from scratch

Additional Information

All your information will be kept confidential according to EEO guidelines.

Accessibility & Work Environment

INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.

Equal Opportunity Employer

INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Location Eligibility Notice

This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.

Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.

At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.