Senior Renewals Manager, Enterprise

United States Digital Space LLC; Austin (TX); Hybrid; USD 105,000 - 123,000; Full time

Benefits offered by this job

Equity through our Employee Share Opti

Learning programs and coaching

Quarterly refresh days

Extended end-of-year break

Monthly wellbeing allowance

Parental leave from day one

MacBook and home workspace budget

Five annual social impact days

Medical insurance coverage (US & UK)

Job summary

Culture Amp is seeking a seasoned Senior Renewal Manager to lead renewal efforts for complex, high-value accounts. You will engage with C-level stakeholders, manage multi-year negotiations, and shape renewal strategies that protect and grow revenue.

In this hybrid NYC-based role, you will collaborate with Account Managers and Customer Success to mitigate risk, expand revenue, and maintain accurate renewal forecasts using SFDC and Vitally.

Qualifications

• Proven experience managing enterprise-level renewals with retention targets.
• Strong negotiation, analytical and leadership skills.
• Ability to influence C-level executives and stakeholders.
• Experience with CRM and renewal forecasting.

Responsibilities

• Develop tailored renewal strategies for high-value accounts.
• Lead senior-level communications with customers to resolve issues.
• Manage multi-year renewal contracts and ensure CRM accuracy.
• Collaborate with Account Managers and Customer Success for upsell opportunities.
• Oversee renewal pipeline and forecast revenue.

Skills

Enterprise renewals

C-level communication

Negotiation

Leadership

Forecasting

Tools

SFDC

Vitally

Job description

***We're big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.*Join us on our mission to make a better world of work.**

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit the company.com.

About the Role:

We are looking for a seasoned and strategic Senior Renewal Manager (SRM) to lead renewal efforts for complex, high-value accounts. In this role, you will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies. As an SRM, you will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers & Customer Success Managers to transition upsell opportunities effectively. Your work will directly impact retention and revenue growth in the enterprise segment.

Key Responsibilities:

• Advanced Strategic Planning: Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.
• Pipeline Management: Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.
• Enhanced Customer Engagement: Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.
• Complex Renewal Management: Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.
• Revenue Expansion: Identify strategic growth opportunities and collaborate with AMs for seamless execution.

Qualifications:

• Proven experience managing enterprise-level renewals and achieving retention metrics.
• Advanced negotiation, analytical, and leadership skills.
• Proficiency in CRM tools like SFDC and Vitally.
• Ability to influence and communicate effectively with C-level executives.

Please be advised, this is a Hybrid role based out of our NYC office that will require you to be in office 1-2 days a week at this time. Fully remote application will not be considered at this time. For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.

OTE Salary (US)

$105,000-$122,500 USD

Perks & Benefits

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.

Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don't meet every requirement, but your unique experience matters. If you're interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policyhere or contact [e-mail].