Renewals Specialist

awardco; Lindon (UT); On-site; USD 70,000 - 110,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Lindon, UT is seeking a Renewal Manager to own end-to-end renewal workflows, drive proactive customer engagement, and support retention and growth. You will coordinate with Sales, Finance, Legal and Client Success to align renewal strategy and ensure on-time completion.

The role requires strong communication, strategic thinking, and CRM discipline to inform forecasting and drive upsell opportunities while maintaining compliance.

Qualifications

• Strong understanding of SaaS business model and customer success principles.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Experience collaborating cross-functionally.
• Detail-oriented with focus on accuracy.
• Ability to build and maintain strong customer relationships.
• Strong problem-solving skills and strategic thinking.

Responsibilities

• Manage the End-to-End Renewal Workflow: execute renewal and retention for assigned accounts, including outreach, proposal, contract coordination, and tracking.
• Proactive customer engagement and risk mitigation throughout the renewal lifecycle.
• Develop commercial strategy and negotiation; present value-based renewal proposals and identify upsell opportunities.
• Ensure cross-functional alignment with internal stakeholders to drive renewal strategy and smooth experiences.
• Maintain operational excellence and compliance by managing contract workflows and approvals.
• Oversee data integrity and CRM hygiene to support reliable forecasting.
• Foster professional growth and align renewal activities with broader business objectives.

Job description

What you will do:

• Manage the End-to-End Renewal Workflow: Execute the complete renewal and retention workflow for assigned accounts, including outreach, proposal, contract coordination, and tracking, ensuring on-time and accurate completion.
• Proactive Customer Engagement and Risk Mitigation: Facilitate customer communication throughout the renewal lifecycle. Proactively engage customers to reinforce value, address objections, and manage risks by analyzing customer health indicators and usage data to inform retention strategy.
• Develop Commercial Strategy and Negotiation: Create and present clear, value-based renewal proposals, and support commercial negotiations by leveraging product and pricing knowledge to identify and secure upsell and expansion opportunities.
• Ensure Cross-Functional Alignment: Partner with internal stakeholders (Client Success, Sales, Finance, Legal, etc.) to align on renewal strategy, resolve issues, and ensure a seamless customer experience, including running and managing key stakeholder meetings.
• Maintain Operational Excellence and Compliance: Manage contract workflows and approvals to ensure compliance and reduce errors. Proactively identify process gaps and partner with managers to implement improvements that increase effectiveness and scale.
• Oversee Data Integrity and Organization: Maintain thorough documentation, accurate data, and strong CRM hygiene (notes, status, sentiment) to support reliable forecasting, while staying highly organized across multiple renewals.
• Foster Professional Growth and Business Acumen: Continuously build skills through participation in training and align all daily renewal activities with broader business objectives to support long-term growth (both personal and business).

What you will bring:

• Bachelor\'s degree in Business, Marketing, or a related field.
• Strong understanding of the SaaS business model and customer success principles.
• Excellent written and verbal communication skills
• Strong organizational and time management skills.
• Experience collaborating cross-functionally
• Detail-oriented with a focus on accuracy.
• Ability to build and maintain strong customer relationships.
• Strong problem-solving skills and the ability to think strategically.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.