Lead Renewal Specialist

Jobtailor; Kentucky; On-site; USD 52,000 - 68,000; Full time

Job summary

Jobtailor in Kentucky is seeking a Renewal Specialist to own and optimize the renewal pipeline. You will track contacts, opportunities, quotes, and stages in CRM, maintaining timely notes on every customer interaction and renewal activity.

You will prioritize renewals by value and risk, manage a high-volume inbox, and aim for a 24-hour response window. Regular collaboration with sales and teams will drive renewal strategies and growth opportunities.

Qualifications

• > Strong organizational skills with the ability to manage multiple renewals simultaneously.
• > Excellent written and verbal communication skills.
• > Experience managing CRM systems and maintaining clean, detailed data.
• > Ability to prioritize work based on urgency, value, and customer risk.
• > Strong collaboration skills and ease working across sales and internal groups.
• > Customer-focused attitude with a proactive approach to problem-solving.
• > Capacity to acquire and maintain comprehensive product understanding to assist with renewals and growth discussions.

Responsibilities

• Own and manage a renewal pipeline using CRM dashboards, ensuring accurate tracking of contacts, opportunities, quotes, and renewal stages.
• Maintain detailed and timely notes on all customer interactions, including calls, meetings, emails, and renewal activity.
• Complete renewal strategies by working opportunities through defined stages and prioritizing renewals by value and risk level.
• Manage a high-volume inbox and maintain a customer response-time goal of 24 hours or less.
• Proactively prioritize and work the highest-value renewals in descending order to improve retention and revenue.
• Conduct monthly sessions with sales representatives to assess renewal progress, address at-risk accounts, and coordinate on strategic plans to boost renewals.

Skills

CRM Management

Organizational Skills

Customer-Focused Attitude

Collaboration Skills

Problem-Solving

Written Communication

Verbal Communication

Proactive Approach

Tools

CRM Dashboards

Job description

• Own and manage a renewal pipeline using CRM dashboards, ensuring accurate tracking of contacts, opportunities, quotes, and renewal stages


• Maintain detailed and timely notes on all customer interactions, including calls, meetings, emails, and renewal activity


• Complete renewal strategies by working opportunities through defined stages and prioritizing renewals by value and risk level


• Manage a high-volume inbox and maintain a customer response-time goal of 24 hours or less


• Proactively prioritize and work the highest-value renewals in descending order to improve retention and revenue


• Conduct monthly sessions with sales representatives to assess renewal progress, address at-risk accounts, and coordinate on strategic plans to boost renewals


• Collaborate closely with sales reps and internal teammates to stay current on systems, tools, and processes


• Attend bi-weekly Southeast and Northeast meetings to provide renewal updates, field questions, and support managers and teams


• Develop product knowledge to find opportunities for expansion and new product growth during the renewal cycle


• Accurately log and track all customer activity in CRM to support reporting, forecasting, and leadership visibility

Requirements

• Strong organizational skills with the ability to manage multiple renewals simultaneously


• Excellent written and verbal communication skills


• Experience managing CRM systems and maintaining clean, detailed data


• Ability to prioritize work based on urgency, value, and customer risk


• Strong collaboration skills and ease working across sales and internal groups


• Customer-focused attitude with a proactive approach to problem-solving


• Capacity to acquire and maintain comprehensive product understanding to assist with renewals and growth discussions

Core Competencies

Demonstrates strong organizational and communication skills while managing a renewal pipeline through CRM systems. Proactively prioritizes customer interactions and collaborates with sales teams to enhance retention and revenue growth.

Highest-signal resume keywords

• CRM Management


• Organizational Skills


• Customer-Focused Attitude


• Collaboration Skills


• Problem-Solving

ATS Optimization Keywords

Hard Skills

• Renewal Pipeline Management


• Data Tracking


• Opportunity Management


• Reporting


• Forecasting

Soft Skills

• Written Communication


• Verbal Communication


• Proactive Approach

Industry Keywords

• Customer Retention


• Renewal Strategies


• Sales Collaboration


• Product Knowledge

Tools & Technologies

• CRM Dashboards