Renewals Operations Specialist

SS&C Technologies; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Renewals Operations Specialist to enhance their renewals process. In this role, you'll provide vital administrative and operational support, enabling the sales team to focus on customer retention and upselling. Your efforts will streamline workflows, improve efficiency, and enhance customer satisfaction, ultimately driving recurring revenue. This innovative firm values flexibility and offers a hybrid work model, along with comprehensive benefits including 401k matching and professional development reimbursement. If you're passionate about making a difference in a dynamic environment, this opportunity is for you.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Sick Leave

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Parental Leave

Qualifications

• Proficiency in Salesforce and Microsoft Office Suite is essential.
• Excellent communication skills are required for this role.

Responsibilities

• Provide operational support for the renewals sales process.
• Manage the renewal process end-to-end using CRM tools.

Skills

Salesforce

Salesforce CPQ

PowerBi

Microsoft Office Suite

Communication Skills

Understanding of Contract Terms

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Renewals Operations Specialist

Locations: Remote US

Get To Know Us:

SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. We believe in supporting organizations as they harness the power of intelligent automation. We offer our customers value with our Comprehensive Capabilities, Accessible and User-Friendly Software, Scalable and Intelligent Digital Workforce, and a United Vision Behind our Innovation.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

The goal is to provide administrative and operational support for the renewal’s sales process, enabling the sales team to focus on customer retention, upselling, and closing deals. By streamlining the renewals workflow, handling routine tasks, and providing timely data, this support team will improve renewals efficiency, reduce churn, and increase customer satisfaction, ultimately driving recurring revenue for the organization.

Objectives / Key Responsibilities:

• Renewal Management: Execute renewals in a 90-day cycle to retain active clients within the assigned territory. Manage the renewal process end-to-end using CRM tools effectively, ensuring timely closure.

Meet quarterly goals set by management:

• Optimize Renewals Efficiency: Reduce the administrative load on the sales reps, enabling them to focus on customer relationship management and upsell opportunities.
• Improve Retention and Renewals Rates: Use provided tools and processes to drive higher renewals conversion rates.
• Ensure Seamless Operations: Maintain accurate records of customer renewals, contracts, conversations, and forecasts in the CRM system.

Renewal Tracking and Monitoring:

• Track upcoming renewals and provide timely reminders to sales representatives.
• Ensure that all renewal opportunities are quoted correctly, and quotes are provided to the customer via the Account Rep on time.
• Maintain up-to-date customer records in the CRM, ensuring renewal dates, forecasting values, contact details, and previous interactions are accurate.
• Ensure that renewal documents are accurate, compliant with company policies, and delivered to Account Managers promptly.

Reporting and Analysis:

• Generate reports on renewals pipeline, renewal rates, and upcoming renewals.
• Track renewals performance, identify trends, and provide insights to the sales team to adjust strategies.

Internal Coordination:

• Coordinate with CS, finance, and operations teams to ensure all data and ARR figures are correct.
• Ensure the timely processing of renewals, addressing any internal bottlenecks that may cause delays.

Renewal Upsell Support:

• Assist the sales team in identifying opportunities for upselling or cross-selling and co-term during the renewal process.
• Provide sales reps with data on previous purchases and potential additional services or products that could be offered.

What You Will Bring:

• Proficiency or the ability to quickly learn Salesforce, Salesforce CPQ, PowerBi and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• A basic understanding of contract terms, pricing models, and general renewals processes and clauses.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job-related knowledge, skills, abilities, business needs, and geographic regions. NY: Salary range for the position: $75,000 USD to $85,000 USD.