Renewals Manager

Copado; United States; A distancia; USD 80.000 - 140.000; Jornada completa

Descripción de la vacante

Copado is seeking a Renewals Manager to drive the renewal process end‑to‑end. You will own renewals from quote to close, create accurate quotes, manage orders, and report invoice requirements to Accounting while negotiating uplift and pricing changes.

You will partner with cross‑functional teams to ensure customers have the right product mix, prevent churn, and identify expansion opportunities to grow Copado’s footprint across accounts.

Formación

• 3+ years in Sales or Renewals with a SaaS product.
• Strong verbal and written communication skills.
• Exceptional negotiation skills and attention to detail.

Responsabilidades

• Own renewal opportunities from quote to close.
• Create quotes, manage orders, and report invoice requirements to Accounting.
• Negotiate uplift and pricing changes.
• Work with legal to ensure contract terms are up to date and that none are expired.
• Collaborate with other departments to develop success strategies as required.
• Identify expansion opportunities with the account executive to grow Copado’s footprint at the customer.

Conocimientos

Renewals

Negotiation

Contract management

Cross-functional collaboration

Attention to detail

Herramientas

Salesforce

CRM software

Descripción del empleo

About the Role

The Renewals Manager is responsible for supporting all aspects of the renewal process, from creating quotes and negotiating contracts to ensuring the customer has the right product mix for success.

You will work closely with internal stakeholders across the Sales and Customer

Success teams to ensure customer renewal goals are met and that contracts are accurate.

In this role, you will work with cross-functional resources to minimize churn and increase net revenue retention.

What You’ll Do

• Renewal Ownership: Own renewal opportunities from quote to close.
• Quote & Order Management: Create quotes, manage orders, and report invoice requirements to Accounting.
• Negotiation: Negotiate uplift and pricing changes.
• Contract Compliance: Work with legal to ensure that contract terms are up to date and ensure that no contract is expired.
• Cross-functional Collaboration: Collaborate with other departments to develop success strategies as required.
• Expansion Identification: Work with the account executive to identify expansion opportunities to increase Copado’s footprint at the customer.

What We’re Looking For:

• You have a minimum of 3 years of experience in Sales or Renewals with a SaaS product
• You have exceptional verbal and written communication skills
• You have exceptional negotiation skills and attention to detail
• You are highly organized, take initiative, require little direction and have a positive attitude.

You are a fit for Copado if:

• You are energetic and enjoy working in a fast-paced global environment
• You love working in an agile environment and continuously strive for improvement
• Want to be part of the growth of an early-stage organization

Copado is Equal Employment Opportunity and Affiliated Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

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