Renewals Leader: Drive High-Value Customer Retentions

UKG; Augusta (ME); On-site; USD 106,000 - 151,000; Full time

Job summary

UKG is seeking a Manager to lead a team of Renewal Managers and own a focused portion of the renewals business—approximately $125-400M in annual contract revenue across about 2,000 customer renewals. You will coach and performance-lead your team, aiming for renewal targets and growth.

You will sit closest to the customer, drive outcomes, and translate strategic goals into clear priorities while removing obstacles to success.

Qualifications

• 7+ years of sales or renewals experience in enterprise SaaS, with 3+ years managing individual contributors or leading a team of 8+.
• Proven track record of hitting or exceeding individual quota and/or team targets.
• Strong coaching and people leadership ability.
• Deep understanding of renewals: renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills.
• Analytical capability. Comfort reading data, identifying trends, and diagnosing root causes.
• Customer-obsessed mindset. Strong work ethic and bias toward action.

Responsibilities

• Own renewals outcomes for your assigned book of business and lead your team of Renewal Managers to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets across your portfolio.
• Lead, coach, and develop Renewal Managers. Conduct regular 1-on-1s, provide real-time feedback, model strong customer engagement, and build a team that takes ownership of outcomes.
• Establish operating standards and discipline within your team. Run consistent rhythms -- weekly forecast reviews, monthly business reviews-that keep the team focused and accountable.
• Partner with Sales and Customer Success on collaboration motions and renewals strategy.
• Ensure your team has the context and support they need to succeed with customers.
• Own escalations from your team. Work with your Renewal Managers to resolve customer issues, protect relationships, and recover opportunities.
• Understand renewal performance within your team. Track early indicators of risk and opportunity; diagnose why deals are winning or losing.
• Coach your Renewal Managers on coverage strategy, customer prioritization, and selling approach. Help them understand their customers and adapt their strategy.
• Identify skill gaps, process inefficiencies, or coaching needs within your team. Provide targeted coaching or flag issues to your Director for support.
• Leverage analytics on team performance -actuals vs. targets, operational hygiene, early indicators of risk. Communicate clearly to leadership and your team.
• Hire and onboard Renewal Managers who fit the team's culture and have the potential to succeed. Invest in their ramp and early success.
• Conduct regular 1-on-1s with each Renewal Manager. Provide constructive feedback, recognize excellence, and have candid conversations about performance.
• Create a team environment where people want to do their best work. Celebrate wins, support your team through challenges, and model the behaviors you expect.
• Identify and develop high-potential Renewal Managers who could grow into management or senior individual contributor roles.
• Work directly with Sales and Customer Success peer leaders on renewals and team collaboration practices. Build strong relationships and ensure smooth handoffs.
• Provide feedback to your Director and peers on what's working, what customers are asking for, and what obstacles your team faces.
• Escalate customer issues appropriately and work cross-functionally to resolve them.

Skills

Sales experience

Renewals expertise

Coaching leadership

Communication skills

Analytical thinking

Customer focus

Education

Bachelor's degree

Job description

UKG is seeking a Manager to lead a team of Renewal Managers and own a focused portion of the renewals business—approximately $125-400M in annual contract revenue across about 2,000 customer renewals. You will coach and performance-lead your team, aiming for renewal targets and growth.

You will sit closest to the customer, drive outcomes, and translate strategic goals into clear priorities while removing obstacles to success.