Renewals & Customer Success Specialist

Rockwell Automation; Milwaukee (WI); Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Mindfulness programs with Calm

Volunteer Paid Time off after 6 months

Volunteer/donation matching program

Employee Assistance Program

On-demand digital course library

Hybrid work policy

Job summary

Rockwell Automation is seeking a Renewals Specialist to manage a defined portfolio of customer accounts and ensure timely renewal of support contracts. You will engage customers and channel partners, communicate contract value, and remove friction from renewal workflows using Salesforce, Gainsight, and CRM processes.

You will collaborate with Customer Success, Sales, Channel and Operations teams to forecast risk and support our North America-based renewal goals, while upholding data quality and

Qualifications

• Bachelor's degree required.
• 1–2 years of experience in Renewals, Customer Success, Inside Sales, Sales Operations, or Contract Management preferred.
• Experience with Salesforce for opportunity management, forecasting, and reporting.
• Experience supporting North America–based customers.

Responsibilities

• Manage a defined portfolio of accounts focused on renewing support contracts on time and in full.
• Engage customers and channel partners ahead of contract expiration to create seamless renewal outcomes.
• Communicate contract coverage, renewal options, timelines, and the value of continued support services.
• Use Salesforce to manage renewal opportunities, track progress, and support forecasting.

Skills

Renewals

Customer Success

Inside Sales

Contract Management

Education

Bachelor's degree

Tools

Salesforce

Job description

Rockwell Automation is seeking a Renewals Specialist to manage a defined portfolio of customer accounts and ensure timely renewal of support contracts. You will engage customers and channel partners, communicate contract value, and remove friction from renewal workflows using Salesforce, Gainsight, and CRM processes.

You will collaborate with Customer Success, Sales, Channel and Operations teams to forecast risk and support our North America-based renewal goals, while upholding data quality and