Renewals Account Manager

Palo Alto Networks, Inc.; Pennsylvania; Remote; USD 70,000 - 110,000; Full time

Job summary

Palo Alto Networks is seeking an experienced Renewals Account Manager for LATAM. The role focuses on quoting, forecasting, and booking renewal contracts to drive growth and retention.

You will serve as a key contact for customers, partners, and internal teams, ensuring renewal opportunities are identified and executed. Remote role with global collaboration, requiring strong forecast discipline and the ability to manage complex quotes.

Qualifications

• 3+ years in a quota-carrying role (sales, renewals, or account management).
• Experience forecasting and maintaining accurate forecasts in a sales environment.
• Fluent in English and Spanish.

Responsibilities

• Own the end-to-end renewal cycle from quoting to closure.
• Drive customer retention and reduce churn.
• Identify upsell and cross-sell opportunities within renewal context.
• Maintain accurate forecasts and renewal data in SFDC and related tools.
• Collaborate with Sales, channel partners, distributors, and customers on renewal strategies.
• Identify renewal risks and develop action plans to address them.
• Communicate value proposition and renewal opportunities to stakeholders.

Skills

Quota-carrying experience

SFDC proficiency

CPQ tooling

Bilingual: English/Spanish

Education

Bachelor's degree

Tools

Salesforce (SFDC)

CPQ tools

Job description

Renewals Account Manager

Location: Panama City, Panama

Remote Type: Yes

Time Type: Full time

Job Description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As the Renewals Account Manager for LATAM, you will manage an assigned territory, focusing on quoting, forecasting, and booking renewal contracts. Your primary goal is to drive the growth and retention of our customer base by reducing churn, improving on-time renewal rates, and identifying opportunities for expansion. You will serve as a key point of contact for customers, partners, and internal stakeholders, ensuring customer needs are addressed and long-term value is maximized through our solutions.

Key Responsibilities

• Own the end-to-end renewal cycle, from quoting and forecasting through negotiation and closure.
• Drive customer retention, reduce churn, and improve on-time renewal performance.
• Identify upsell, cross-sell, consolidation, and multi-year opportunities to expand customer relationships.
• Maintain accurate forecasts and pipeline data in Salesforce (SFDC) and other required tools.
• Partner with Sales, Channel Partners, Distributors, and customers to develop renewal strategies and drive opportunities to closure.
• Proactively identify renewal risks and customer needs, developing action plans to address them.
• Build strong relationships with internal and external stakeholders while clearly communicating the company’s value proposition and renewal opportunities.

Qualifications

Required Qualifications

• 3+ years of successful experience in a quota-carrying role, preferably in Sales, Subscription Renewals, or Account Management.
• A proven track record of consistently meeting or exceeding sales targets and maintaining an accurate forecast.
• Proficiency with Salesforce (SFDC) for forecasting and CPQ (Configure, Price, Quote) tools.
• Exceptional time management, organization, and interpersonal communication skills.
• Fluent in English and Spanish.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Experience supporting customers in the LATAM region.
• Demonstrated ability to build complex quotes involving non-standard product configurations.
• In-depth knowledge of cybersecurity products and the competitive landscape.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.