Sr. Mgr, NGS Programs

NetApp; Morrisville (NC); Hybrid; USD 190,000 - 210,000; Full time

Job summary

NetApp seeks a Sr. Manager of Lifecycle and Renewal Sales Insights to own the data strategy and analytics for LCM and Renewal Sales. You will act as player-coach, guiding a team while designing data architecture and delivering high-impact analyses to drive automated insights.

You will partner across ERDM, RevOps, Finance, and IT to enable self-service dashboards and major system rollouts, thriving in a hybrid environment.

Qualifications

• 8+ years of experience in data analytics, data architecture, or business intelligence.
• 3+ years in a dedicated leadership or people-management role.
• Proven track record supporting Inside Renewal/Lifecycle or CX functions in B2B SaaS.
• Deep expertise in designing data architectures, data modeling, and BI tools.

Responsibilities

• Own the data strategy and end-to-end analytics for Renewal and LCM teams.
• Define governance standards, definitions, and compliance across data assets.
• Architect scalable data structures and translate metrics into BI insights.
• Lead and mentor the analytics team; deliver high-priority analyses.
• Drive self-service dashboards and cross-functional data collaboration.
• Collaborate with ERDM, RevOps, Finance, OM, CX, IT, and executives.
• Own data requirements for Project Aura and ensure data integrity.

Skills

Data analytics

Data architecture

Leadership

Team management

Cross-functional collaboration

Business intelligence

Tools

Tableau

Power BI

SQL

CPQ

Salesforce

Certinia

Job description

Job Summary

The Sr. Manager of Lifecycle and Renewal Sales Insights will serve as the strategic leader and hands-on architect for our organization’s data intelligence ecosystem. This role owns the end-to-end data strategy, roadmap development, governance, and analytics delivery for both LCM and Renewal Sales functions.

Job Summary

The Sr. Manager of Lifecycle and Renewal Sales Insights will serve as the strategic leader and hands-on architect for our organization’s data intelligence ecosystem. This role owns the end-to-end data strategy, roadmap development, governance, and analytics delivery for both LCM and Renewal Sales functions. Operating as a "player-coach," you will manage an existing team while actively designing data architecture requirements and executing high-impact ad-hoc analyses. You will act as the critical data conduit between the LCM and Renewal Sales organization and key cross‑functional enterprise partners to drive automated, self‑service insights and support major systems rollouts.

Key Responsibilities

Strategic Data Ownership & Governance
Data Strategy & Roadmap: Define, champion, and execute the holistic data intelligence strategy and long‑term roadmap for both Renewal Sales and LCM.
Data Governance: Establish and enforce rigorous data governance standards, definitions, and compliance protocols across all renewal sales and lifecycle management data assets.
Architecture Requirements: Architect scalable data structures and system requirements that transform raw lifecycle metrics into actionable business intelligence.

Team Leadership & "Player-Coach" Execution

People Management: Lead, mentor, and scale the data analytics team, providing direct management and career development for reporting analysts
Hands‑on Analytics: Act as an individual contributor to deliver complex, high‑priority ad‑hoc analyses while long‑term self‑service reporting frameworks are being established.
Self‑Service Enablement: Drive the migration from manual data delivery to robust, automated self‑service dashboards for business stakeholders.

Cross‑Functional Collaboration & Integration

Enterprise Liaison: Serve as primary, authoritative conduit representing data needs across Enterprise Revenue Data Management (ERDM), Revenue Operations (RevOps), Finance, Order Management (OM), CX, IT, and executive stakeholders
Project Aura System Evolution: Own the data architecture and technical requirements for the Project Aura, ensuring data integrity and stability to enable broader automation and innovation remits

Performance Objectives: The First 90 Days

Days 1–30 (Discovery & Assessment): Audit the current LCM/Renewal Sales data landscape, assess existing pipeline infrastructure, shadow the current analytics team, and deeply understand cross‑functional stakeholder requirements.
Days 31–60 (Strategy & Planning): Design a comprehensive data delivery plan for both the Renewal Sales and LCM functions, mapping out critical data dependencies
Days 61–90 (Execution & Initial Delivery): Begin execution of the data delivery plan, establish foundational self‑service reporting mechanics, and stabilize data workflows across cross‑functional channels.

Qualifications & Experience

Experience: 8+ years of experience in data analytics, data architecture, or business intelligence, with at least 3+ years in a dedicated leadership or people‑management role.

Domain Expertise: Proven track record supporting Inside Sales, Renewal Sales, Customer Experience (CX), or recurring revenue operations within a B2B SaaS or enterprise technology environment.

Technical Proficiency: Deep expertise in designing data architectures, data modeling, SQL, and enterprise BI tools (e.g., Tableau, PowerBI), alongside familiarity with quoting tools (CPQ) as well as CRM/customer success platforms (Salesforce, Certinia)

Cross-Functional Impact: Exceptional communication skills with a demonstrated ability to translate complex data infrastructure needs to Finance, IT, RevOps, and executive leadership.

Execution Mindset: Thrives in a hybrid "player-coach" capacity, balancing high‑level strategic alignment with the agility to execute technical tasks independently.

Compensation

The target salary range for this position is $190000-$210,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.