Renewal Manager

Pentera; Burlington (NC); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Pentera seeks a Renewal Manager in the United States, remote-friendly, to protect and grow customer value through smooth renewals. You will own contracts, renewals, licensing, and forecasting, partnering with Customer Success, Account Executives, and cross-functional teams.

The role requires experience with enterprise renewals, strong negotiation skills, and the ability to provide accurate renewal forecasts.

Qualifications

• 2-4 years of experience in renewals, account management, or related commercial role.
• Experience managing renewals across global enterprise accounts with legal, finance, procurement stakeholders.
• Cybersecurity or SaaS/technology background preferred.
• Strong contract and negotiation skills for complex processes.
• Excellent communication and relationship-building skills with cross-functional teams.
• Analytical mindset to assess renewal risks, interpret data, and forecast.

Responsibilities

• Own renewal execution, contracts, and commercials end-to-end.
• Align renewal terms with customer success plans and expansion opportunities.
• Engage with procurement, legal, and finance to manage redlines, POs, and compliance.
• Maintain renewal data in CRM including forecast dates, contract values, and license consumption.
• Identify renewal risks early and coordinate with CSMs on mitigations.
• Provide leadership with renewal forecasts and pipeline visibility.

Skills

Renewals management

Contract negotiation

Cross-functional collaboration

Forecasting

Communication

Negotiation

Analytics

Cross-functional collaboration

Education

Bachelor’s degree in a relevant field

Tools

CRM

Contract management tooling

Job description

# Renewal ManagerAmerica, Burlington### Description**Location: United States (Remote)****Accelerate Your Career in Cybersecurity!**Pentera is the market leader in AI-native Security Validation, equipping enterprises with the platform to proactively test their defenses against the latest cyber attacks. Pentera proves which exposures are truly exploitable across the entire attack surface and drives remediation workflows that reduce real risk. Anchored in real-attack validation, the Pentera platform powers the full Continuous Threat Exposure Management (CTEM) cycle, from exposure discovery through prioritization, validation, and mobilization. Thousands of security teams around the world trust Pentera to close their security gaps before threat actors can exploit them.With over 350 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group.If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you.**About the role:**Pentera seeks a Renewal Manager who is passionate about protecting and growing customer value by ensuring smooth, predictable, and transparent renewal experiences. The ideal candidate brings expertise in managing enterprise-level commercial processes, balancing customer advocacy with organizational goals, and providing accurate, reliable forecasts.As a Renewal Manager, you will own the commercial side of the customer lifecycle: contracts, renewals, licensing, and forecasting. You will partner closely with Customer Success Managers, Account Executives, and cross-functional stakeholders to secure renewals, identify expansion opportunities, and mitigate commercial risks. Pentera partners with some of the largest and most recognizable enterprises worldwide, so experience working with global procurement, legal, and finance teams is essential.**Roles and Responsibilities:*** Serve as the commercial steward for your portfolio of accounts, owning renewal execution, contracts, and commercials end-to-end.* Partner with CSMs and AEs to align renewal terms with the customer’s success plan, business objectives, and expansion opportunities.* Engage directly with procurement, legal, and finance teams to manage redlines, POs, and contractual compliance with precision and timeliness.* Maintain accurate renewal data in CRM, including forecast dates, contract values, license consumption, and risk factors.* Proactively identify and escalate renewal risks early, collaborating with CSMs on mitigation strategies and save plays.* Deliver clear, transparent communication to customers around renewal timelines, terms, and next steps to avoid surprises.* Support expansion opportunities tied to renewals by ensuring pricing and commercials are structured correctly.* Provide leadership with accurate renewal forecasts, renewal rates (G$R/N$R), and pipeline visibility.* Collaborate with Support, Legal, and Finance to incorporate open issues, escalations, and compliance considerations into renewal outcomes.* Uphold Pentera’s reputation by ensuring the renewal process is seamless, professional, and customer-focused.### Requirements* 2-4 years of experience in renewals management, account management, or a related commercial role, with a proven record of managing enterprise-level contracts.* Experience managing renewals across global enterprise accounts, including working with legal, finance, and procurement stakeholders.* Background in cybersecurity or SaaS/technology environments preferred.* Demonstrated success in delivering predictable renewal outcomes, mitigating risk, and balancing customer advocacy with business objectives.* Strong contract and negotiation skills, with the ability to navigate complex legal and procurement processes.* Exceptional communication and relationship-building skills, able to work with customers, internal executives, and cross-functional teams.* Analytical mindset with the ability to assess renewal risks, interpret data, and provide reliable forecasts.* Comfortable collaborating across Sales, Customer Success, and Product to ensure alignment and transparency.* Bachelor’s degree in a relevant field required.We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!