Renewal & Growth Specialist, Customer Success

Cengage Group; Denver (CO); Presencial; USD 33.000 - 43.000; Jornada completa

Descripción de la vacante

Cengage Group in the United States is seeking a Subscription Renewal Specialist in Customer Success. You will manage renewal opportunities, leverage CRM dashboards, and collaborate with sales to minimize churn and drive revenue growth across the product portfolio.

The role demands strong organization, clear written and verbal communication, and the ability to prioritize high‑value renewals while identifying expansion opportunities during the renewal cycle.

Formación

• Strong organizational skills with the ability to manage multiple renewals.
• Excellent written and verbal communication abilities.
• Experience using CRM systems and maintaining clean data.

Responsabilidades

• Own and manage a renewal pipeline using CRM dashboards with accurate tracking.
• Log notes on all customer interactions and renewal activity.
• Prioritize renewals by value and risk level; work opportunities through stages.
• Maintain 24-hour response time for a high-volume inbox.
• Collaborate with sales and internal teams to stay current on systems and processes.
• Attend bi-weekly meetings to provide renewal updates and support teams.
• Develop product knowledge to identify expansion opportunities during renewals.
• Log and track all activity in CRM for reporting and forecasting.

Conocimientos

Organizational skills

Communication

CRM experience

Data cleanliness

Collaboration

Problem solving

Product knowledge

Herramientas

CRM software

Data dashboards

Descripción del empleo

Cengage Group in the United States is seeking a Subscription Renewal Specialist in Customer Success. You will manage renewal opportunities, leverage CRM dashboards, and collaborate with sales to minimize churn and drive revenue growth across the product portfolio.

The role demands strong organization, clear written and verbal communication, and the ability to prioritize high‑value renewals while identifying expansion opportunities during the renewal cycle.