Renewal Coordinator

VIVA USA Inc; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

VIVA USA Inc is seeking a Licensing Renewal Coordinator to ensure state compliance with renewal and reinstatement licensing for resident and non-resident insurance producers and agencies. The role reviews renewal applications and related background documents to determine eligibility under applicable laws and policies.

You will work with Vertafore/Sircon, NIPR, FINRA, and other state departments of insurance, utilizing tools like MyCase and NIPR Attachments Warehouse, and will advise candidates

Qualifications

• Strong customer service experience in a professional environment.
• MS Office suite proficiency (Word, Excel, Teams).
• High school diploma required.
• LAH/P&C insurance industry experience is highly desired.
• Call center experience is highly desired.

Responsibilities

• Process license renewal and reinstatement applications and supporting documents.
• Review civil, criminal, or administrative background materials for eligibility.
• Coordinate with Vertafore/Sircon, NIPR, FINRA and other state departments of insurance.
• Manage communications with internal and external stakeholders on renewal/reinstatement questions.
• Maintain renewal/reinstatement client pages and assist with CE extensions; act as back-up receptionist.

Skills

Strong customer service

MS Office proficiency

Education

High School Diploma

Tools

MS Word

MS Excel

MS Teams

Job description

This position serves as the Licensing Renewal Coordinator of the client. The Licensing Renewal Coordinator is charged with the responsibility of maintaining state compliance with the laws, rules, policies, and procedures of renewal and reinstatement licensing of resident and non-resident insurance producers (agents/brokers) and consultants, and resident and non-resident Insurance agencies. The position accepts and reviews license renewal and reinstatement applications, including any civil, criminal, or administrative background documents, and makes determinations as to a candidate's eligibility for renewal of a license as governed through the laws, rules, and policies of the state. The position works with the client, Vertafore/Sircon, NIPR, FINRA, and other state departments of insurance verifying possible disqualifications on an individual or firm's record. The position also utilizes MyCase, NIPR Attachments Warehouse, I-Site, Sircon for States, e-PAL, INBlZ, FINRA BrokerCheck, and other databases when reviewing renewal applications. The position processes license reinstatement waiver forms needed for producers to take the clientLaws & Regulations exam as a part of reinstating an expired license within one year of the license expiring. The position advises candidates on the reinstatement process and requirements and tracks a candidate's reinstatement progress. The position maintains the clientlicensing renewal and reinstatement web pages at client site. The position works with system vendors, such as Vertafore/Sircon and NIPR, in troubleshooting system errors; addressing insurance producer, consultant, or clientrenewal/reinstatement concerns; and implementing system or process improvements. The position also manages all communications with internal and external stakeholders regarding producer, consultant, and clientlicensing renewal/reinstatement questions, concerns, or initiatives. The position will review, along with manager, continuing education (CE) due-date extension forms and CE retirement exemption forms; and may serve as a back-up for the receptionist.

Skill - Required / Desired - Amount of Experience

• Strong Customer Service experience in a business/professional environment. - Required - 2 Years
• Practical knowledge of MS Office, Word, Excel, Teams. - Required - 2 Years
• High School Diploma - Required
• Prior experience in the LAH/P&C insurance industry (Life, Accident & Health; Property & Casualty). - Highly desired
• Prior experience working in a call center setting. - Highly desired

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status