Customer Service Representative

InfoStride; Indianapolis (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

InfoStride in Indianapolis, IN is seeking a Licensing Renewal Coordinator to manage renewal and reinstatement of insurance licenses, ensuring compliance with Indiana laws and IDOI policies. This onsite role collaborates with internal teams and external agencies to keep licenses current.

You will review applications, verify eligibility, guide applicants through reinstatement steps, and support education extensions.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a business or professional environment.
• Minimum 2 years of practical experience with Microsoft Office, including Word, Excel, and Teams.

Responsibilities

• Review and process license renewal and reinstatement applications, including background documentation.
• Determine applicant eligibility and verify potential disqualifications using state databases.
• Guide applicants through reinstatement requirements, forms, examinations, and progress tracking.
• Coordinate with internal departments, external agencies, and vendors such as Vertafore/Sircon, NIPR, and FINRA.
• Troubleshoot licensing system issues and support process improvements.
• Respond to licensing inquiries and maintain renewal and reinstatement information on the IDOI website.
• Assist with continuing education extensions, retirement exemptions, and receptionist coverage as needed.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Location: 311 W Washington St., Ste 103 Indianapolis, IN 46204

Work Arrangements: Onsite

Interview: Webcam only

Job Description:

The Licensing Renewal Coordinator manages the renewal and reinstatement of resident and non-resident insurance producer, consultant, and agency licenses, ensuring compliance with Indiana state laws, regulations, and department policies.

Key Responsibilities

• Review and process license renewal and reinstatement applications, including civil, criminal, and administrative background documentation.
• Determine applicant eligibility and verify potential disqualifications using state and industry databases.
• Guide applicants through licensing reinstatement requirements, waiver forms, examinations, and progress tracking.
• Coordinate with internal departments, external agencies, and vendors such as Vertafore/Sircon, NIPR, and FINRA.
• Troubleshoot licensing system issues and support process improvements.
• Respond to licensing inquiries and maintain renewal and reinstatement information on the IDOI website.
• Assist with continuing education extensions, retirement exemptions, and receptionist coverage as needed.

Required Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a business or professional environment.
• Minimum 2 years of practical experience with Microsoft Office, including Word, Excel, and Teams.

Preferred Qualifications

• Experience in the Life, Accident & Health (LAH) or Property & Casualty (P&C) insurance industry.
• Previous experience in a call center environment.
• Strong communication, organizational, problem-solving, and attention-to-detail skills.